Integration Hub — Zendesk, Salesforce, Teams, Slack
Capacity's integration layer connects to Zendesk, Salesforce, ServiceNow, Freshdesk, Jira, Slack, Microsoft Teams, SharePoint, Confluence, Google Workspace, and other business systems — pulling accurate answers from existing sources and triggering actions across tools the team already uses. No rip-and-replace of current systems required; Capacity adds the AI automation layer on top of the existing technology stack.
Free Advisory
Fibi sources Capacity Integration Hub at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Capacity against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Capacity
Related Services
Intelligent Virtual Agent (IVA)
AI-powered virtual agent that understands natural language, draws answers from a connected knowledge base, and resolves employee and customer requests automatically — without scripted decision trees. Handles varied phrasing and intent, takes action across integrated systems, and escalates to a human agent with full context when needed. Works across web, chat, email, Slack, and Teams channels.
AI-Powered Chatbot
Conversational chatbot interface powered by large language model AI — not rule-based scripting. Capacity's chatbot understands intent, retrieves accurate answers from integrated knowledge sources, and completes support actions directly in the conversation. Deployable on your website, customer portal, or internal employee hub, with escalation to live agents when the AI reaches its confidence threshold.
Knowledge Base Automation
Automated knowledge management that connects to existing documentation — SharePoint, Confluence, internal wikis, ticketing history, PDFs — and indexes it into a unified AI-searchable knowledge base. Capacity continuously learns from unresolved questions to surface content gaps, so the knowledge base improves over time. Support teams spend time updating content rather than manually answering the same questions repeatedly.
Workflow Automation
Automated support workflows that trigger actions across integrated systems based on incoming requests — creating tickets, updating CRM records, routing requests to the right team, sending status notifications, and completing multi-step processes without human intervention. Workflow automation reduces the manual handoff overhead that slows down support operations and creates inconsistent outcomes.