CBTS —
Managed IT, Networking & Cybersecurity
CBTS is a $1.3B managed services provider delivering Network as a Service, SD-WAN/SASE, UCaaS, CCaaS, MDR/EDR, cloud, and professional services — known in the channel as the go-to partner for complex multi-location deployments and mission-critical networking. With 300+ Microsoft certifications and elite partnerships with Palo Alto, Cisco, VeloCloud, and Five9, CBTS combines deep OEM expertise with the flexibility to design customer-specific solutions at scale. Fibi sources and negotiates CBTS on your behalf, at no cost to you.
Portfolio
CBTS Managed Services Portfolio
Network as a Service, SD-WAN/SASE, Managed Wi-Fi, UCaaS, Microsoft Teams, CCaaS, MDR/EDR, Managed SOC, cloud services, and professional services — delivered by a $1.3B provider with elite OEM certifications.
Network as a Service (Cisco Meraki & Juniper Mist)
Fully managed LAN infrastructure delivered as a monthly recurring service — no capital expenditure on hardware, no in-house network engineering required. CBTS delivers NaaS built on Cisco Meraki and Juniper Mist, two of the most widely deployed cloud-managed networking platforms in the enterprise market. Organizations get enterprise-grade switching, routing, and network management with CBTS handling configuration, monitoring, patching, and lifecycle management across every site.
SD-WAN / SASE — Palo Alto Networks & VeloCloud
CBTS designs and delivers SD-WAN and SASE solutions on Palo Alto Networks and VeloCloud — recognized in the channel as one of the most technically capable providers for complex, large-scale secure networking deployments. Palo Alto SASE integrates Prisma Access with SD-WAN for zero-trust network access across distributed environments. VeloCloud provides a proven, high-performance SD-WAN fabric for enterprise multi-location deployments. CBTS delivers some of the largest and most complex SD-WAN/SASE implementations in the channel.
Managed Wi-Fi
Fully managed wireless LAN delivered as a service — CBTS handles access point deployment, RF design, configuration, monitoring, and ongoing management across single-site and multi-location environments. Managed Wi-Fi integrates with CBTS's NaaS and SD-WAN practices, enabling organizations to unify their entire network stack — wired, wireless, and WAN — under a single managed services engagement with consistent policy and visibility.
UCaaS — Cisco Webex Calling
Cloud-based business voice and collaboration delivered on Cisco's Webex platform — covering Webex Calling for standard cloud-calling deployments and Webex Calling Dedicated Instance for organizations requiring dedicated architecture due to compliance, regulatory, or performance requirements. CBTS manages the full Webex Calling lifecycle including provisioning, number porting, integration with existing telephony infrastructure, and ongoing platform management. Complex SIP Trunking and Advanced SIP Services are also available for organizations with specialized voice requirements.
Microsoft Teams (Operator Connect & Copilot / M365)
CBTS delivers Microsoft Operator Connect — enabling direct PSTN calling within Microsoft Teams without requiring on-premises voice infrastructure — and Microsoft Copilot/M365 managed services for organizations deploying AI-powered productivity tools at scale. With 300+ Microsoft certifications, CBTS has one of the deepest Microsoft practices in the channel, making them a strong fit for Teams-first organizations that want carrier-grade calling quality and managed M365 operations under a single provider.
CCaaS — Five9, Webex Contact Center & CXSync
Cloud contact center delivered across three platforms — Five9, Webex Contact Center, and CXSync — providing flexibility for organizations of different sizes, complexity levels, and existing technology ecosystems. CBTS's CCaaS practice integrates with its UCaaS, NaaS, and SD-WAN practices, enabling unified delivery of networking, voice, and contact center infrastructure under a single managed services engagement. This combined-practice capability is a significant advantage for multi-location contact center deployments.
MDR / EDR / XDR — Palo Alto Networks
Managed Detection and Response, Endpoint Detection and Response, and Extended Detection and Response built on Palo Alto Cortex — combining endpoint, network, and extended telemetry into a unified managed security offering staffed by CBTS security analysts. MDR/EDR/XDR provides continuous monitoring, alert triage, investigation, and response across the full attack surface, backed by Palo Alto's industry-leading threat intelligence and CBTS's elite Palo Alto partnership status.
Managed SOC & Security Services
24/7 Security Operations Center capabilities delivered as a managed service — CBTS SOC analysts monitor customer environments around the clock, triage security events, and coordinate incident response. Managed Security Services extend across firewall management, threat detection, vulnerability management, and security policy administration. CBTS's security and networking practices are tightly integrated, which is particularly important for SASE architectures where the network and the security policy are the same unified stack.
Cloud Services (AWS, Azure, Backup, DR)
Public and private cloud managed services across Amazon AWS and Microsoft Azure — including migration, optimization, and ongoing cloud operations management. Backup as a Service is delivered using Commvault for Microsoft 365 workloads, providing enterprise-grade data protection for cloud-hosted content. Disaster Recovery as a Service (DRaaS) and Patching as a Service round out the cloud portfolio, giving organizations a comprehensive managed cloud stack without the overhead of managing cloud infrastructure and lifecycle operations internally.
Professional Services & Consulting
Consulting and Assessment Engagements, Avaya Maintenance and Professional Services, and broader IT professional services — providing organizations with CBTS's engineering expertise for technology roadmap development, infrastructure assessments, migrations, and complex integration projects. CBTS professional services are backed by elite OEM certifications across Microsoft, Palo Alto, Cisco, VeloCloud, Commvault, Webex, and Five9 — making their technical bench one of the broadest in the managed services channel.
Ideal For
Who CBTS Serves Best
Multi-Location Enterprise
Organizations deploying networking, voice, contact center, or security across dozens or hundreds of locations — where CBTS's combined-practice model and proven 100+ site delivery track record reduce the risk of complex multi-vendor rollouts going sideways.
Complex SD-WAN & SASE Deployments
Enterprises needing advanced SD-WAN or SASE architectures on Palo Alto Networks or VeloCloud — where the technical complexity of the design requires an MSP with elite OEM certification depth and a track record of delivering large-scale secure networking implementations.
Organizations Needing UCaaS + CCaaS + Security
Mid-market and enterprise organizations looking to consolidate managed networking, UCaaS, CCaaS, and cybersecurity under a single provider — eliminating the coordination overhead of managing multiple specialized vendors across a distributed environment.
IT Teams Without Bandwidth for Complex Projects
Internal IT teams that have the authority to make infrastructure decisions but lack the headcount or OEM expertise to scope, deliver, and manage complex managed services implementations — CBTS's pre-sales engineering and project delivery model handles the complexity.
Why CBTS
Key Strengths
What sets CBTS apart from other managed service providers in the channel.
At $1.3B in revenue with 2,600+ employees, CBTS occupies a unique position in the channel: large enough to deliver enterprise-grade capabilities across networking, voice, security, and cloud — but right-sized to design customer-specific solutions rather than forcing clients into rigid product packages. Most large MSPs standardize everything. CBTS builds designs around the customer's actual environment and requirements, which is why the channel routes complex, unusual requests to them first.
CBTS holds 300+ Microsoft certifications — one of the deepest Microsoft practices in the managed services channel — alongside elite partner status with Palo Alto Networks, Cisco, VeloCloud, Commvault, Webex, and Five9. These are not vendor relationships maintained for logo purposes. They translate directly into the engineering depth required to design, deliver, and manage complex implementations across these platforms at scale, with access to OEM support tiers that smaller partners cannot reach.
CBTS is recognized in the channel as one of the most capable providers for complex SD-WAN and SASE deployments. They design and deliver some of the largest, most technically demanding secure networking projects in the market — including multi-region implementations where the network, security policy, and application access controls must be designed and deployed as a unified architecture. Their Palo Alto SASE and VeloCloud capabilities give customers choice of platform without sacrificing implementation quality.
Most managed service providers specialize in one or two practices. CBTS combines Managed LAN/WiFi, UCaaS, CCaaS, SD-WAN, and Security into unified multi-location deals — which is operationally significant for organizations deploying across dozens or hundreds of sites. Rather than managing separate vendors for networking, voice, contact center, and security, CBTS can deliver all of those under a single engagement with consistent project management, a unified support model, and coordinated go-live execution.
The channel knows CBTS by the commitment: 'If we say we can do it, we mean it.' CBTS has a documented track record of delivering 100+ site multi-location deployments on time — which is rare in managed services, where large rollouts frequently slip due to logistics, coordination failures, or scoping errors. This track record comes from pre-sales engineering depth (scoping correctly the first time), certified implementation teams, and a project delivery model built for large, distributed rollouts.
Why Use Fibi
CBTS Direct vs. Through Fibi
Your contract is with CBTS either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | CBTS Direct | CBTS Through Fibi |
|---|---|---|
| Pricing | Standard rack rate | Volume-negotiated — equal or better |
| Provider comparison | CBTS only | CBTS vs other MSP/SD-WAN/UCaaS providers side by side |
| Quote turnaround | 5–10 business days | 24–48 hours across all evaluated providers |
| Scope guidance | CBTS account team | Independent review of platform and practice fit |
| Contract support | CBTS account team | Independent advisor representing you |
| Post-go-live support | CBTS managed services | Fibi escalation + CBTS managed services |
| Advisory fee | N/A | $0 — carrier-funded |
FAQ
Common Questions About CBTS
Get a Free CBTS Quote Through Fibi
Fibi will evaluate CBTS against competing managed service providers for your environment — NaaS, SD-WAN/SASE, UCaaS, CCaaS, and managed security scope, fit, and pricing from every relevant option. Side-by-side comparison, no obligation, no sales pressure.
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