CCaaS — Five9, Webex Contact Center & CXSync
CBTS delivers cloud contact center across multiple platforms — Five9, Cisco Webex Contact Center, and CXSync — as a managed service with professional services for migration, integration, and optimization. CCaaS deployments are combined with UCaaS and networking for multi-location organizations that need a single vendor to manage the full communications and contact center stack.
Free Advisory
Fibi sources CBTS CCaaS at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare CBTS against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from CBTS
Related Services
Network as a Service — Cisco Meraki & Juniper Mist
CBTS delivers managed LAN and Wi-Fi as a service on Cisco Meraki and Juniper Mist platforms — handling design, deployment, monitoring, and ongoing management so IT teams do not need to staff in-house network engineering. NaaS includes managed switching, wireless access points, and the cloud management platforms, delivered as a monthly per-site subscription with defined SLAs.
SD-WAN / SASE — Palo Alto Networks & VeloCloud
CBTS designs and manages enterprise SD-WAN and SASE deployments on Palo Alto Networks Prisma and VMware VeloCloud — including some of the largest and most complex multi-site secure networking deployments in the channel. CBTS handles the full lifecycle: architecture, implementation, ongoing management, and optimization. SASE converges SD-WAN with cloud-native security (ZTNA, CASB, SWG) for organizations adopting a cloud-first security posture.
Managed Wi-Fi
CBTS Managed Wi-Fi delivers enterprise wireless infrastructure as a managed service — site surveys, hardware procurement, deployment, and 24/7 monitoring and management. Managed Wi-Fi integrates with the CBTS NaaS stack for unified visibility across wired and wireless networks, and is deployed across retail, healthcare, hospitality, and enterprise campus environments.
UCaaS — Cisco Webex Calling
CBTS delivers Cisco Webex Calling as a managed UCaaS service — including Webex Calling Dedicated Instance for enterprises requiring dedicated infrastructure, carrier-grade PSTN, E911, and full lifecycle management. As a Cisco-certified provider with 300+ Microsoft and Cisco certifications, CBTS handles migration from legacy phone systems, integration with existing Cisco networking infrastructure, and ongoing platform management.