Command|Desk Ticketing Platform
Command|Desk is Command Link's proprietary ITSM ticketing platform, built natively into the product. Network events, security alerts, and service issues surface automatically as tracked tickets within the same interface used to manage the SD-WAN and security platform — eliminating the operational gap between network monitoring dashboards and a separate ticketing system.
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Related Services
SD-WAN with NGFW & UTM
Command Link's SD-WAN platform ships with next-generation firewall (NGFW) and unified threat management (UTM) built into the architecture — not added as separate appliances. Organizations get policy-based traffic steering across bonded internet circuits with firewall enforcement, intrusion prevention, content filtering, and threat inspection all operating from the same managed platform. The core of Command Link's 'Life Without MPLS' pitch: replace legacy MPLS circuits with a faster, more flexible, and inherently secure SD-WAN fabric without needing a separate firewall vendor.
SASE
Secure Access Service Edge (SASE) combines network connectivity and security enforcement into a cloud-delivered architecture — so traffic from any user or location is inspected and secured at the edge rather than being hairpinned back through a central data center. Command Link's SASE implementation is SASE-first, not bolted on: the SD-WAN fabric, NGFW, and cloud security functions are designed as a unified architecture.
UCaaS
Unified Communications as a Service (UCaaS) delivers voice, video, messaging, and collaboration tools from the cloud — replacing on-premises PBX systems and integrating communications with the broader Command Link platform. Because UCaaS runs over the same SD-WAN fabric, Command Link can apply QoS policies that prioritize voice and video traffic across circuits and locations, reducing jitter and packet loss that degrade call quality on commodity internet connections.
CCaaS
Contact Center as a Service (CCaaS) delivers cloud-based contact center capabilities — inbound and outbound voice, omnichannel routing, IVR, call recording, analytics, and agent management tools — without requiring on-premises contact center infrastructure. Deployed on the Command Link platform, CCaaS benefits from the same SD-WAN QoS and SASE security enforcement that governs other traffic.