Omnichannel CCaaS Platform
ConnexAI (Connex One) delivers cloud-native omnichannel CCaaS — routing voice, chat, email, SMS, social media, and digital messaging through unified queues with consistent agent experience and customer context across all channels. The platform handles 4 billion transactions annually across 1,000+ business customers worldwide from dual headquarters in Miami, FL and Manchester, UK.
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Related Services
Conversational AI — Athena 2.0 (Proprietary LLM)
Athena 2.0 is ConnexAI's proprietary large language model — built entirely in-house, not licensed from OpenAI or other third-party AI providers. Athena powers conversational self-service, real-time agent assistance, interaction summarization, and intelligent routing. Because ConnexAI owns its AI stack and reinvests 45%+ of revenue in R&D, Athena capabilities advance independently of third-party AI vendor roadmaps.
Workforce Optimization (WFO)
ConnexAI WFO delivers quality management, interaction analytics, performance coaching, and compliance monitoring for contact center teams. Uniquely, ConnexAI's WFO can be deployed as a standalone point solution layered on top of any existing contact center platform — allowing organizations to add enterprise-grade quality management without replacing their current CCaaS vendor.
Workforce Management (WFM)
ConnexAI WFM delivers forecasting, scheduling, adherence monitoring, and real-time agent management for contact center workforce operations. WFM integrates with the ConnexAI CCaaS platform and can also operate as a point solution alongside third-party contact center systems, providing scheduling and staffing optimization without a full platform migration.
Self-Service IVR & Chatbots
ConnexAI self-service capabilities — IVR for voice and AI-powered chatbots for digital channels — deflect routine customer inquiries before they reach a live agent, reducing contact volume and improving resolution speed for customers who prefer self-service. Athena 2.0 AI powers natural language understanding in both voice IVR and chat, providing conversational self-service beyond basic menu trees.