Agentless Payment Collection
Fully automated payment collection via voice IVR, SMS, email, and chat — no live agent required. Customers receive an outbound contact through their preferred channel and can complete a secure payment transaction (card or ACH) end-to-end without speaking to an agent. Agentless payment collection increases payment throughput without scaling headcount, reaches customers who prefer self-service over live calls, and runs 24/7 without staffing constraints.
Free Advisory
Fibi sources Customer Dynamics Agentless Payment Collection at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Customer Dynamics against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Omnichannel Outbound Campaign Management
End-to-end outbound campaign management across voice, SMS, email, and chat — with automated dialing, cadence scheduling, channel sequencing, and campaign analytics from a single platform. Customer Dynamics manages the full outbound lifecycle: who to contact, when to contact them, which channel to use, and how to sequence follow-ups based on response. Campaign logic is configurable by segment, account type, and compliance profile, enabling operations teams to run multiple simultaneous campaigns without manual oversight of each contact attempt.
Built-In Regulatory Compliance (TCPA/FDCPA)
TCPA, FDCPA, and state-level regulatory compliance enforced automatically at the platform level — not dependent on agent or supervisor judgment. Customer Dynamics checks consent status, scrubs against do-not-call lists, enforces call time windows by state and time zone, manages revocation records, and applies dialing restrictions before any outbound contact attempt is made. For regulated industries where per-violation penalties run $500–$1,500 and class action exposure is significant, platform-level enforcement is the only reliable compliance strategy at scale.
Agent-Assisted Payment & Collections
Live agent workflows for accounts that require human handling — complex disputes, high-balance accounts, or customers who need assistance completing a payment. Customer Dynamics provides the agent desktop, script guidance, compliance guardrails, and payment processing tools that allow agents to handle collections and payment conversations efficiently and within regulatory boundaries.
Campaign Analytics & Revenue Optimization
Real-time and historical analytics across all outbound campaigns — contact rates, payment conversion rates, right-party contact rates, channel performance, agent productivity, and revenue recovery by segment and campaign. Analytics are oriented toward increasing collections yield and payment recovery rates, enabling continuous optimization of contact strategy, channel mix, and timing to maximize recoveries.