Smart Hands & Remote Hands Support
24/7 Smart Hands support staffed by a highly technical team including senior engineers — providing troubleshooting, issue resolution, hardware installation, cabling, and hands-on data center assistance at any Data Canopy facility. Backed by a 24x7x365 manned Network Operations Center (NOC) and industry-leading SLAs for response time. Data Canopy's support model is a core differentiator: rapid, reliable response from consultation through ongoing operations.
Free Advisory
Fibi sources Data Canopy Smart Hands & Remote Hands Support at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Data Canopy against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Related Services
Retail & Wholesale Colocation
Flexible colocation configurations for any deployment size — from single cabinets and partial cages for retail customers to dedicated cages, private suites, and multi-cabinet wholesale deployments for enterprises. All configurations include 24/7 remote hands support, carrier-neutral connectivity, and access to Data Canopy's nationwide data center network. Facilities are designed to TIA-942 standards with dedicated cage and private suite options for physical separation.
Cross-Connects & Carrier Connectivity
Physical and virtual cross-connects to carriers, networks, and cloud providers already on-net at each Data Canopy facility. The Dallas facility operates within a CyrusOne carrier-neutral campus with access to the CyrusOne internet exchange. The Ashburn, Virginia facility is located in Fiber Alley — one of the densest fiber carrier regions in the world — providing access to hundreds of carriers and networks within the same campus for low-latency, diverse connectivity.
Private & Multi-Tenant Cloud (Nutanix)
Nutanix-based private and multi-tenant cloud solutions enabling hybrid cloud strategies that combine private infrastructure with public cloud access. Data Canopy's cloud approach is vendor-agnostic — building custom infrastructure with multi-cloud access, supporting hybrid private-public cloud strategies for modularity and flexibility. Includes a transformative discovery process to align your cloud journey with strategic requirements, reducing cost and complexity for your infrastructure.
Disaster Recovery & Business Continuity
Disaster recovery and business continuity solutions leveraging Data Canopy's nationwide data center footprint across 15+ US markets. Organizations can designate a geographically diverse secondary Data Canopy facility as a failover environment — delivering the geographic diversity required by HIPAA, financial services, and enterprise DR policies. Data Canopy's BCDR-certified Ashburn facility and multi-state footprint provide multiple geographic risk zone options.