Workforce Management (WFM)
Dialpad WFM delivers AI-powered forecasting, scheduling, and real-time adherence monitoring for contact center teams — automatically generating staffing schedules based on historical interaction volume and predicting future demand. WFM integrates with Dialpad Support CCaaS for unified workforce and contact center management within the same platform.
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Dialpad Connect — UCaaS
Dialpad Connect is the UCaaS component — cloud business phone, SMS, team messaging, and video meetings in a single app with built-in Dialpad Ai for real-time transcription, post-call summaries, and action item extraction on every call. No separate AI license required — Dialpad Ai is included by default across all Connect users.
Dialpad Support — AI-Powered CCaaS
Dialpad Support is the CCaaS platform — delivering inbound ACD, IVR, skills-based routing, and omnichannel queuing with built-in Dialpad Ai for real-time agent coaching, sentiment analysis, and supervisor monitoring. AI features that other CCaaS vendors charge separately for are standard in Dialpad Support, reducing the total cost of the contact center technology stack.
Dialpad Sell — AI Sales Dialer
Dialpad Sell is a purpose-built AI-powered sales dialer — providing outbound calling, voicemail drop, call coaching, objection handling prompts, and post-call analysis specifically designed for sales teams. Dialpad Ai surfaces real-time battlecard prompts and coaching cues during live sales calls based on what the prospect says, enabling in-call guidance that improves conversion rates without requiring a separate sales enablement tool.
Dialpad Ai — Real-Time Transcription & Coaching
Dialpad Ai is the AI engine built into every Dialpad product — providing real-time transcription during live calls, live coaching prompts based on conversation content, post-call summaries with action items, sentiment analysis, and compliance monitoring. Because Dialpad Ai is native to the platform rather than a third-party integration, transcription accuracy, coaching relevance, and data privacy are managed within the same product rather than across multiple vendor systems.