IVA — Intelligent Virtual Agent (Voice & Digital)
Five9 IVA provides AI-powered self-service across voice and digital channels — handling routine inquiries, appointment scheduling, payment processing, and FAQ resolution without agent involvement. Supports 100+ languages for global and multilingual deployments. In healthcare, IVA handles Patient Access Center workflows including appointment reminders, prescription refill requests, and pre-registration — directly integrated with Epic EHR.
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