Fusion Connect —
Microsoft Teams Calling, Cisco WebEx, CCaaS, SIP, SD-WAN & Security

Fusion Connect is positioned for organizations whose operating model is anchored on Microsoft Teams as the unified-communications platform — particularly buyers running Teams Calling via Operator Connect or Direct Routing, plus Microsoft 365 licensing, professional implementation, and compatible phones and room systems. The strongest fit is multi-site enterprises consolidating Teams calling, contact center, SIP, SD-WAN, security, and access connectivity under one Microsoft-aligned operator rather than aggregating Teams enablement, voice, and connectivity across multiple specialist vendors.

Fusion Connect delivers Microsoft Teams Calling via Operator Connect and Direct Routing, paired with Microsoft 365 licensing, Microsoft professional implementation services, and Microsoft-compatible phones and room systems. The structural advantage for Teams-anchored operating models is that the calling carrier, the licensing posture, the deployment services, and the device and room-system catalog are sourced from one operator rather than aggregating across a Teams-calling specialist, a Microsoft licensing reseller, an implementation partner, and a hardware distributor.

Fusion Connect delivers Cisco WebEx Calling for organizations whose operating model is Cisco-aligned, plus Contact Center / CCaaS and SIP Trunking that integrate with both the Microsoft and Cisco ecosystems. The fit is multi-site organizations consolidating UCaaS, contact center, and SIP — and where appropriate, blending Microsoft Teams calling for the bulk of the workforce with CCaaS for contact-center seats and SIP for legacy PBX or analog-station replacement — under one accountable operator.

Fusion Connect delivers SD-WAN, Advanced Edge Security / Unified Threat Management (UTM), Ethernet, fiber-optic / broadband internet, wireless broadband, and POTS Replacement — meaning the underlying access connectivity, the SD-WAN edge, the security posture at each site, and the analog-line replacement are all sourced from the same operator providing the Teams or WebEx calling layer. The structural advantage is single-operator accountability across UCaaS, contact center, security, SD-WAN, and access connectivity for multi-site enterprises rather than per-layer aggregation.

Fusion Connect delivers Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) compliance posture for organizations whose contact-center or outbound-voice operating model requires regulated calling discipline. The fit is contact-center and high-volume outbound buyers whose compliance practice depends on the carrier layer (call screening, scrub lists, audit posture) being part of the same engagement that delivers UCaaS, CCaaS, and SIP rather than a bolt-on from a separate compliance specialist.

No. Your service agreement is signed directly with Fusion Connect and Fusion Connect's standard business-customer terms apply. Fibi's role is to scope your Teams Calling, WebEx Calling, CCaaS, SIP, SD-WAN, security, or access-connectivity objective against Fusion Connect and the most relevant alternatives — so you see how Fusion Connect's Microsoft-anchored operating model, Cisco coverage, and integrated SD-WAN-and-security posture compare before signing. Fibi's advisory work is provider-funded, so the comparison comes at no additional cost to your business.