Goto
Goto
Service Detail

GoTo Connect — UCaaS · 100+ Phone Features · 50+ Countries

Cloud PBX with the full enterprise phone feature set: call queues, ring groups, advanced call handling, attendant console, drag-and-drop dial plan editor, call recording, SMS, visual fax, and international calling in 50+ countries. Administrators manage auto attendants, hold music, and routing without IT department involvement. Mobile app keeps employees reachable from any device without exposing personal numbers.

Free Advisory

Fibi sources Goto GoTo Connect at no cost to you. Our advisory is funded by the carrier.

Side-by-Side Comparison

We compare Goto against 300+ carriers so you know you're getting the best solution for your needs.

Post-Sale Support

Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.

More from Goto

Related Services

GoTo Contact Center — CCaaS · Omnichannel · Real-Time Dashboards

Add-on to GoTo Connect delivering omnichannel CCaaS — voice, SMS, social, and webchat in a unified inbox. Real-time dashboards with queue visibility, agent and supervisor tools, call analytics, and performance reporting. Designed for SMB and mid-market contact centers that need full CCaaS capability without enterprise-only pricing or separate platform contracts.

Contact Center AI Optimization — Interaction Summaries · Sentiment · Supervisor Recovery

Three AI capabilities for contact center operations: Interaction Summaries automatically generate post-call structured notes after every queue call; Supervisor Recovery sends real-time alerts when negative customer sentiment is detected — enabling live intervention; Sentiment and Topic Detection analyzes call trends and customer intent patterns historically across the full call volume.

AI Quality Management — Automated QA · Compliance · 50%+ Quality Improvement

AI add-on that automatically reviews all queue calls against scoring criteria covering compliance, positivity, helpfulness, and professionalism — replacing manual QA sampling with comprehensive automated coverage. GoTo reports 50%+ improvement in quality of care for customers using this feature. Delivers enterprise-level QA oversight for contact centers without a dedicated QA team.

GoTo Customer Engagement — SMS Campaigns · Shared Contacts · Centralized Inbox

Add-on to GoTo Connect for outbound and inbound customer messaging — SMS campaigns for service follow-up and renewal outreach, shared contact management across teams, and a centralized inbox for customer interactions. Designed for automotive service departments, insurance agencies, and any business running scheduled customer outreach alongside inbound communications.