Heyday Now —
Performance Management, Gamification & Employee Engagement

Heyday Now is a performance management and gamification platform delivering KPI dashboards, leaderboards and challenges, peer-to-peer recognition, badges and rewards, AWS QuickSight–powered reporting and onboarding-acceleration tooling — fitting operating models whose contact-center, sales-floor or front-line workforce is measured on quantitative KPIs and whose employee-engagement posture cannot rely on annual reviews and ad-hoc spot-recognition as the primary mechanism for driving daily performance behavior.

Annual reviews and quarterly check-ins surface performance retroactively; Heyday Now surfaces KPI movement, leaderboard position and challenge progress in real time — fitting operating models whose workforce expects instant feedback (rather than annual cycles), whose KPIs are quantitative and adjudicable from numbers rather than interpretation, and whose engagement posture demands daily, visible signal on individual and team performance.

Heyday Now exposes weighted, customizable KPIs covering productivity metrics such as average speed to answer, first-call resolution, number of dials, total talk time, average after-call work time and completion of training courses — fitting operating models whose contact-center or front-line operations already report on quantitative KPIs and whose engagement posture demands those KPIs be made visible, gamified and rewarded at the agent and team level.

Heyday Now applies gamification to new-hire onboarding and continuing education — using leaderboards to track training completion, badges to recognize mastery, and challenges to reinvigorate tenured employees — fitting operating models whose ramp-time on new hires is materially long, whose continuous-education posture cannot rely on traditional LMS engagement alone, and whose tenured population needs renewed structure, recognition and challenge to stay engaged.

Heyday Now exposes peer-to-peer recognition, comments and engagement on individual achievements alongside the leaderboards and challenges — fitting operating models whose culture posture depends on social recognition (not only manager-down recognition), and whose engagement posture demands a visible, daily venue where peers acknowledge performance, milestones and wins across regions, sites and supervisors.

Your contract is with Heyday Now. Fibi remains your independent advisor — escalating support cases, revisiting performance-management and gamification scope at renewal, and re-comparing Heyday Now against alternative employee-engagement, gamification and contact-center performance-management providers at contract events. There is no advisory fee — Fibi is provider-funded.