Peer-to-Peer Engagement
Peer-to-peer interactions, comments and recognition on individual achievements — fitting operating models whose engagement posture has moved beyond top-down recognition, and whose culture posture demands a venue where coworkers can acknowledge each other's performance and reinforce the company's KPIs and behaviors at the team level.
Free Advisory
Fibi sources Heyday Now Peer-to-Peer Engagement at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Heyday Now against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Heyday Now
Related Services
KPI Performance Management
Weighted, customizable KPIs covering productivity metrics such as average speed to answer, first-call resolution, dials, total talk time, after-call work time and training completion — fitting operating models whose contact-center or front-line operations already report on quantitative KPIs and whose engagement posture demands those KPIs be made visible, gamified and rewarded at the agent and team level.
Leaderboards & Challenges
Leaderboards illustrate individual and team performance in real time, with challenges and one-on-one duels driving competition across regions, sites and supervisors — fitting operating models whose engagement posture demands daily visible signal on performance rather than periodic review cycles, and whose culture posture rewards healthy competition rather than opaque ranking.
Recognition, Badges & Rewards
Recognition through badges, levels and rewards alongside peer-to-peer comments and acknowledgement — fitting operating models whose culture posture depends on social recognition (not only manager-down recognition), and whose engagement posture demands a visible, daily venue where peers acknowledge performance, milestones and wins.
Reporting & BI (AWS QuickSight)
Robust reporting built on AWS QuickSight — auto-running reports, customizable dashboards, push-data delivery and the ability to build new KPIs, challenges, reporting and dashboards as the operating model evolves — fitting operating models whose leadership posture demands drill-down from leadership through middle management to individual contributor without exporting data to a separate BI stack.