CCaaS Managed Services
InflowCX is now part of AmpliX
InflowCX now trades as an AmpliX company. Fibi does not source AmpliX, so this is compared against providers we can place.
Ongoing managed services on top of the live CCaaS platform — administration, optimization, change management and reporting cadence. Fitting operating models whose contact-center estate has outgrown what an internal admin can run as a side function.
Free Advisory
Fibi sources InflowCX CCaaS Managed Services at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare InflowCX against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from InflowCX
Related Services
New CCaaS Technology Evaluation
Structured evaluation across the major CCaaS platforms — requirements gathering, scoring, demos and shortlisting. Fitting operating models whose CX leadership cannot accept a single-vendor recommendation engine and whose RFP posture requires comparative scoring before commitment.
CCaaS Implementation: Genesys, Five9 & NICE CXone
End-to-end CCaaS implementation across leading platforms — design, configuration, integration, testing and go-live. Fitting operating models whose risk posture cannot tolerate vendor-led implementations without an independent integrator in the room.
BPO Solutions
BPO sourcing, scope and SLA advisory alongside the platform decision. Fitting operating models considering hybrid in-house + BPO models or full-BPO transitions whose volume, seasonality or geographic coverage cannot be staffed economically in-house.
Workforce Management (WFM) & Automation
Forecasting, scheduling, adherence and automation of repetitive contact-center tasks. Fitting operating models whose contact-center cost structure depends on accurate forecasting and shrinkage management.