Infobip —
Global CPaaS, Conversations CCaaS & Answers AI Chatbot Under One Platform
Infobip is positioned for enterprise and mid-market operating models running cross-channel customer-engagement programs at scale — SMS, voice, RCS, WhatsApp, Apple Business Chat, email, and chatbot orchestration on one platform. US CLEC across 49 states, 195 countries served for voice, 98% US network coverage, 100bn+ minutes processed annually. Fibi sources and negotiates Infobip on your behalf, at no cost to your business.
Portfolio
Cross-Channel Customer Engagement Under One Platform
A full CPaaS portfolio (SMS, Voice, RCS, WhatsApp, Apple Business Chat, email, push), the Conversations CCaaS workspace, the Answers chatbot platform with AI Assistant generative-AI uplift, and BYOC options — under one global platform with US CLEC coverage and direct-connection voice across 195 countries.
SMS & A2P Messaging — Global Direct Connections
Application-to-person SMS at global scale with direct-connection routing, in-country deliverability, and CLEC coverage across 49 US states — fitting buyers whose A2P SMS volume, fraud posture, and deliverability are not negotiable because of regulatory exposure or operational dependence on SMS for transactional and engagement traffic.
Voice — SIP Trunking, Voice Messaging, IVR, Click-to-Call
Programmable voice with SIP Trunking, Voice Messaging, IVR, and Click-to-Call across 195 countries, 300 voice connections globally, and 100bn+ minutes processed annually — fitting buyers who need carrier-grade programmable voice plumbed into customer journeys at API level rather than as a separate dialer or PBX.
RCS Business Messaging
Rich Communication Services (RCS) Business Messaging — branded sender, rich media, suggested replies, and verified-business posture beyond plain SMS — fitting buyers whose engagement programs need RCS uplift on Android estates without standing up a parallel rich-messaging vendor.
WhatsApp Business Platform
WhatsApp Business Platform messaging at enterprise scale — fitting buyers with international customer bases (LATAM, EMEA, APAC) where WhatsApp is a primary engagement channel and template-message compliance, opt-in management, and conversational journeys need to be operated under one CPaaS.
Apple Business Chat & Multi-Channel Engagement
Apple Business Chat plus social-channel engagement under one CPaaS — fitting buyers consolidating Apple-iMessage business chat, social-channel inbound, and asynchronous channels alongside SMS and voice rather than running channel-specific vendors per surface.
Email & Push Notifications
Email and mobile push notifications as part of the same CPaaS — fitting buyers who want one orchestration layer covering SMS, voice, RCS, WhatsApp, email, and push rather than separate ESP-plus-CPaaS-plus-push-vendor stacks with cross-channel attribution gaps.
Conversations — CCaaS Agent Workspace
Conversations is Infobip's CCaaS contact-center workspace — unifying agent handling of SMS, voice, RCS, WhatsApp, email, and chatbot escalations in one agent UI on top of the CPaaS routing layer. Fits buyers whose contact-center and CPaaS strategies need to be plumbed into one operator rather than buying CCaaS and CPaaS from separate vendors.
Answers — Chatbot Platform
Answers is Infobip's chatbot-building platform with rule-based and AI-driven flows — fitting buyers building self-service automation across SMS, web chat, WhatsApp, RCS, and Apple Business Chat where the bot needs to live under the same CPaaS as the eventual human handoff to Conversations.
AI Assistant — Generative AI on Answers
AI Assistant supercharges Answers chatbots with generative-AI uplift, grounding responses in provided documents — fitting buyers whose existing rule-based bots resolve common cases but struggle with long-tail queries, who need LLM-style answering layered on top of their existing bot estate without rebuilding from scratch.
BYOC — Bring Your Own Carrier
BYOC (Bring Your Own Carrier) lets buyers retain existing carrier contracts on the underlying voice or SMS while consuming Infobip's CPaaS, CCaaS, and chatbot capabilities — fitting buyers with strategic carrier relationships, regulatory carrier-of-record obligations, or volume commitments that they cannot or will not unwind to onboard a CPaaS.
Ideal For
Cross-Channel Engagement Operators — BFSI, Healthcare & Retail
BFSI — Banking, Financial Services & Insurance
BFSI operating models running transactional SMS, voice OTPs, fraud-alert flows, conversational agents, and WhatsApp / RCS engagement under regulated compliance posture rather than across a stack of single-channel API vendors.
Healthcare
Healthcare operating models needing HIPAA-aware customer-engagement across SMS appointment reminders, voice IVR, WhatsApp / Apple Business Chat patient channels, and chatbot triage on one platform with direct-connection deliverability.
Retail & E-commerce
Retail and e-commerce operating models running marketing, transactional, post-purchase, and customer-care flows across SMS, RCS, WhatsApp, email, and chatbot — under one CPaaS-plus-CCaaS rather than channel-specific vendors with attribution gaps.
Global Customer-Engagement Programs
Multinational operating models running cross-border SMS, voice, and WhatsApp programs in markets where regional vendors lack direct-connection coverage — needing 195-country voice reach and CLEC-grade US deliverability under one operator.
Why Infobip
Where Infobip Stands Out as a Global CPaaS-Plus-CCaaS-Plus-AI Operator
Structural advantages that justify Infobip as the cross-channel customer-engagement operator under one platform rather than stitching channel APIs and CCaaS and chatbot vendors together.
Infobip unifies CPaaS (SMS, Voice, RCS, WhatsApp, Apple Business Chat, email, push), Conversations CCaaS, and Answers chatbot with AI Assistant under one platform — fitting buyers who do not want to integrate parallel CPaaS, CCaaS, and chatbot vendors and reconcile cross-channel attribution across vendor seams.
Infobip operates as a CLEC across 49 US states with its own US network infrastructure, 98% US network coverage, 300 voice connections globally, and 100bn+ voice minutes processed annually. Fits buyers whose voice deliverability, fraud posture, and compliance are not negotiable and who need direct-connection routing rather than aggregated upstream-carrier paths.
3,500 voice customers globally and 195 countries served for voice — fitting global enterprise operating models running cross-border customer-engagement programs whose CPaaS needs to perform consistently in markets where regional CPaaS vendors lack direct-connection coverage.
Infobip publishes vertical-specific brochures and use-case patterns for BFSI, healthcare, and retail — fitting buyers in regulated and conversion-sensitive verticals where the CPaaS platform must come with industry-aware compliance posture, fraud controls, and AI-privacy positioning rather than generic horizontal CPaaS.
Why Use Fibi
Infobip Direct vs. Infobip Through Fibi
Your contract is with Infobip either way. The difference is the comparison, sourcing, and ongoing support layer around it.
| Aspect | Infobip Direct | Infobip Through Fibi |
|---|---|---|
| Pricing | Standard Infobip rates | Volume-negotiated — equal or better |
| Vendor comparison | Infobip only | Infobip vs single-channel SMS-API specialists, hyperscaler-native CPaaS, CCaaS-led platforms with bolt-on CPaaS, and chatbot-first vendors |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple platforms |
| Architecture review | Infobip solution architects | Independent advisor representing your interests |
| Post-go-live support | Infobip support only | Fibi escalation + Infobip support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing Infobip for Cross-Channel CPaaS, CCaaS & Chatbot AI
Get an Infobip Quote Through Fibi
Fibi will scope your customer-engagement / CPaaS / CCaaS / chatbot objective against Infobip and the most relevant alternatives — including single-channel SMS-API specialists, hyperscaler-native CPaaS, CCaaS-led platforms with bolt-on CPaaS, and chatbot-first vendors — so you see how Infobip's full-channel CPaaS-plus-CCaaS-plus-AI-chatbot posture compares before signing, with no obligation and no sales pressure.
Compare Infobip against other CPaaS, CCaaS, and chatbot platforms