Conversations — CCaaS Agent Workspace
Conversations is Infobip's CCaaS contact-center workspace — unifying agent handling of SMS, voice, RCS, WhatsApp, email, and chatbot escalations in one agent UI on top of the CPaaS routing layer. Fits buyers whose contact-center and CPaaS strategies need to be plumbed into one operator rather than buying CCaaS and CPaaS from separate vendors.
Free Advisory
Fibi sources Infobip Conversations at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Infobip against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Infobip
Related Services
SMS & A2P Messaging — Global Direct Connections
Application-to-person SMS at global scale with direct-connection routing, in-country deliverability, and CLEC coverage across 49 US states — fitting buyers whose A2P SMS volume, fraud posture, and deliverability are not negotiable because of regulatory exposure or operational dependence on SMS for transactional and engagement traffic.
Voice — SIP Trunking, Voice Messaging, IVR, Click-to-Call
Programmable voice with SIP Trunking, Voice Messaging, IVR, and Click-to-Call across 195 countries, 300 voice connections globally, and 100bn+ minutes processed annually — fitting buyers who need carrier-grade programmable voice plumbed into customer journeys at API level rather than as a separate dialer or PBX.
RCS Business Messaging
Rich Communication Services (RCS) Business Messaging — branded sender, rich media, suggested replies, and verified-business posture beyond plain SMS — fitting buyers whose engagement programs need RCS uplift on Android estates without standing up a parallel rich-messaging vendor.
WhatsApp Business Platform
WhatsApp Business Platform messaging at enterprise scale — fitting buyers with international customer bases (LATAM, EMEA, APAC) where WhatsApp is a primary engagement channel and template-message compliance, opt-in management, and conversational journeys need to be operated under one CPaaS.