AI-Powered Collaboration — Content Creation · Data Insights
AI capabilities across the Unite platform for collaboration, content creation, and data insights — surfacing patterns from communications data, assisting with meeting summaries, and enabling productivity use cases alongside the core UCaaS and CCaaS stack. Part of Intermedia
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Intermedia Unite — UCaaS · 90+ Features · Free Device · 99.999% SLA
Complete cloud unified communications: phone, video conferencing, chat, SMS, file sharing, file backup, and screen sharing — one flat per-user monthly rate with no hardware to buy, manage, or replace. 90+ enterprise calling features including call queues, auto attendants, call recording, and voicemail transcription. Mobile app delivers the full system from any device. Financially-backed 99.999% uptime SLA. Free desk phone or headset included with each license. Up to 50% savings versus traditional phone services.
Intermedia Contact Center — Omnichannel CCaaS · Dynamic Notifications
Omnichannel CCaaS add-on to Unite — voice, chat, SMS, and email queues with intelligent routing, self-service IVR, real-time dashboards, and QA features. Low or no implementation fees. Dynamic Notifications enables outbound voice, SMS, and email campaigns for appointment reminders, bill payment prompts, service alerts, and marketing — from the same platform as inbound contact center operations.
Unite Archiving — Legal Hold · ECPA · SOX · FINRA · ABA Compliance
Intelligent archiving captures and retains conversations across chat, SMS, voice, and email — fully searchable and retrievable for compliance review, audit, or litigation. Legal hold feature preserves specific records and prevents deletion during active legal proceedings or regulatory investigation. Supports ECPA, SOX, ABA, RPC, FINRA, and SEC recordkeeping requirements.
Communications Within Microsoft Teams — Fallback via Mobile App
Embeds Unite phone, SMS, and advanced calling directly inside the Teams interface — one-app experience without switching applications. Independent voice infrastructure means if Teams experiences an outage, the Intermedia UC mobile app automatically serves as fallback for business calls. Available without additional Microsoft Calling Plan licenses. Supports TIPS-USA and NY OGS cooperative purchasing for education.