
Auto-populates billable time in Clio and AbacusNext billing platforms from call records — eliminating manual time entry for client calls. Unite Archiving legal hold preserves attorney-client communications for litigation. Mobile app protects personal mobile numbers from client visibility. Combined with SOC 2 compliance for client confidentiality requirements.
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More from Intermedia
Complete cloud unified communications: phone, video conferencing, chat, SMS, file sharing, file backup, and screen sharing — one flat per-user monthly rate with no hardware to buy, manage, or replace. 90+ enterprise calling features including call queues, auto attendants, call recording, and voicemail transcription. Mobile app delivers the full system from any device. Financially-backed 99.999% uptime SLA. Free desk phone or headset included with each license. Up to 50% savings versus traditional phone services.
Omnichannel CCaaS add-on to Unite — voice, chat, SMS, and email queues with intelligent routing, self-service IVR, real-time dashboards, and QA features. Low or no implementation fees. Dynamic Notifications enables outbound voice, SMS, and email campaigns for appointment reminders, bill payment prompts, service alerts, and marketing — from the same platform as inbound contact center operations.
Intelligent archiving captures and retains conversations across chat, SMS, voice, and email — fully searchable and retrievable for compliance review, audit, or litigation. Legal hold feature preserves specific records and prevents deletion during active legal proceedings or regulatory investigation. Supports ECPA, SOX, ABA, RPC, FINRA, and SEC recordkeeping requirements.
Embeds Unite phone, SMS, and advanced calling directly inside the Teams interface — one-app experience without switching applications. Independent voice infrastructure means if Teams experiences an outage, the Intermedia UC mobile app automatically serves as fallback for business calls. Available without additional Microsoft Calling Plan licenses. Supports TIPS-USA and NY OGS cooperative purchasing for education.