
Microsoft Teams Direct Routing through the EARS platform — keeping the operating-model investment in Teams collaboration intact while supplying carrier voice termination and contact-center capabilities that Teams Phone alone does not deliver.
Fibi sources Juvo Microsoft Teams Direct Routing at no cost to you. Our advisory is funded by the carrier.
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TEM with active audit, dispute resolution, contract management and bill-pay — fitting operating models whose telecom spend visibility today is fragmented across multiple carrier portals, manual spreadsheets and ad-hoc finance reconciliation, and whose program needs operational audit work running alongside dashboarding rather than dashboard-only TEM.
Mobile Expense Management covering carrier accounts, device lifecycle, plan optimization and rate-plan-pool management — fitting operating models whose mobile fleet has scaled past what manual reviews can govern, and whose finance team cannot maintain carrier-by-carrier optimization across the changing rate-plan landscape.
Cloud unified communications and SIP trunking through the EARS platform — fitting operating models whose UCaaS replacement decision is bundled with the broader telecom-cost optimization program, and whose ops leadership wants the same provider responsible for the platform as for the cost-governance program around it.
Cloud contact-center capabilities including IVR, call queues, voice and analytics on the EARS platform — fitting operating models whose contact-center program does not justify a tier-1 standalone CCaaS deployment but needs more than basic UCaaS hunt-group capability, and whose sourcing posture wants CC and UC unified under one platform.