Secure Messaging (HIPAA / PHI)
HIPAA-aligned chat for clinical care teams, with retention, audit logging and identity controls, plus authenticated patient messaging — fitting operating models whose clinical workflow posture cannot rely on consumer-grade messaging for PHI.
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Voice & Video Patient Engagement
Voice and video patient engagement for telehealth, follow-up and care coordination — fitting operating models whose patient engagement posture demands compliant voice and video alongside the messaging channel.
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AI-powered contact center adds intent recognition, deflection and agent assist on top of LinkLive voice and digital channels — fitting operating models whose contact volumes scale with patient or member populations, and whose CX posture demands AI assistance without compromising regulated-data handling.
Compliance-Ready Recording & Archiving
Recording captures voice, video and digital interactions and stores them with retention, redaction and audit-trail controls — fitting operating models whose audit posture demands defensible retention windows.