Luware —
Native Microsoft Teams Contact Center, Skill-Based Routing & Compliance Recording
Luware is a native Microsoft Teams contact center operator delivering Luware Nimbus (Teams-native CCaaS), skill-based routing, IVR and queue management for Teams, compliance call recording, real-time analytics and industry-specific contact center use cases — fitting operating models whose collaboration platform has standardized on Microsoft Teams and whose customer-experience posture wants contact center capability inside Teams rather than bolted on as a parallel CCaaS estate. Fibi sources and negotiates Luware on your behalf, at no cost to your business.
Portfolio
Native Teams CC + Skill-Based Routing + Compliance Recording + Analytics + Industry Scenarios
Luware Nimbus native Teams CCaaS, skill-based routing, IVR and queue management for Teams, compliance call recording, real-time analytics and industry-specific scenarios for FS, healthcare, legal and public sector — delivered inside the Teams client rather than alongside it.
Nimbus: Native Microsoft Teams Contact Center
Luware Nimbus delivers contact center capability built on Microsoft-certified Teams APIs — agents, supervisors and routing live inside the Teams client itself — fitting operating models whose IT posture cannot operate two collaboration estates (Teams plus a separate CCaaS desktop), and whose user-adoption posture demands the agent experience match the day-to-day Teams interface.
Skill-Based Routing
Skills, attributes, priority and time-of-day rules route inbound voice, chat and case work to the correct Teams-resident agent, with queue overflow, callback and supervisor whisper / barge — fitting operating models whose contact center scope has outgrown Teams Auto Attendant / Call Queues, and whose CX posture demands true contact-center routing semantics inside the Teams platform.
IVR & Queue Management for Teams
IVR, queues, callback and routing rules native to the Teams collaboration estate — fitting operating models whose collaboration posture has standardized on Teams and whose CX posture demands enterprise-grade IVR and queue management without bolting on a parallel CCaaS desktop alongside the Teams client.
Compliance Call Recording
Compliance recording for Teams voice, video and chat to retention and supervisory standards required in financial services and other regulated industries — fitting operating models whose regulatory posture (FINRA, MiFID II, PCI, HIPAA-adjacent) cannot accept Teams-only retention defaults, and whose audit posture demands certified Teams-stack capture.
Real-Time Analytics & Reporting
Live wallboards, agent and queue performance dashboards and historical reporting tied directly to the Teams contact center estate — fitting operating models whose supervisor and CX leadership posture demands the same real-time visibility a standalone CCaaS provides, without duplicating the data pipeline outside Teams.
Industry Use Cases (FS, Healthcare, Legal, Public Sector)
Pre-built scenarios for financial-services trading-floor capture, healthcare patient communication, legal/professional services call handling and public-sector citizen-contact workflows — fitting operating models whose CX posture cannot wait for a horizontal CCaaS to be configured into a vertical workflow, and whose compliance posture demands industry-aware defaults out of the box.
Ideal For
Teams-Standardized CX Operating Models
Teams-Standardized Enterprises
Operating models whose collaboration platform has standardized on Microsoft Teams and whose CX posture wants contact center capability inside Teams rather than bolted on as a parallel CCaaS estate.
Beyond Auto Attendant Scope
Operating models whose contact center scope has outgrown Teams Auto Attendant / Call Queues, and whose CX posture demands true skill-based routing, queue management and supervisor controls inside the Teams platform.
Regulated CX
Operating models whose regulatory posture (FINRA, MiFID II, PCI, HIPAA-adjacent) cannot accept Teams-only retention defaults, and whose audit posture demands certified Teams-stack capture and compliance recording.
Vertical CX Programs
Operating models whose CX posture cannot wait for a horizontal CCaaS to be configured into FS, healthcare, legal or public-sector workflows, and whose compliance posture demands industry-aware defaults out of the box.
Why Luware
Where Luware Stands Out as a Teams-Native CCaaS
Structural advantages that justify Luware over standalone CCaaS bolted onto Teams.
Nimbus is built on Microsoft-certified Teams APIs — agents, supervisors and routing live inside the Teams client itself — fitting operating models whose IT posture cannot operate two collaboration estates (Teams plus a separate CCaaS desktop), and whose user-adoption posture demands the agent experience match the day-to-day Teams interface.
True skill-based routing, queue management, supervisor whisper / barge and callback semantics — fitting operating models whose contact center scope has outgrown Teams Auto Attendant / Call Queues, and whose CX posture demands enterprise contact-center capability without leaving the Teams platform.
Compliance recording designed for FS, healthcare and other regulated environments — fitting operating models whose regulatory posture (FINRA, MiFID II, PCI, HIPAA-adjacent) cannot accept Teams-only retention defaults, and whose audit posture demands certified Teams-stack capture.
Pre-built scenarios for FS, healthcare, legal and public sector — fitting operating models whose CX posture cannot wait for a horizontal CCaaS to be configured into a vertical workflow, and whose compliance posture demands industry-aware defaults out of the box.
Why Use Fibi
Luware Direct vs. Luware Through Fibi
Your contract is with Luware either way. The difference is the comparison, sourcing and ongoing support layer around it.
| Aspect | Luware Direct | Luware Through Fibi |
|---|---|---|
| Pricing | Standard Luware rates | Volume-negotiated — equal or better |
| Vendor comparison | Luware only | Luware vs other Teams-native and standalone CCaaS providers |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Architecture review | Luware solution architects | Independent advisor representing your interests |
| Post-go-live support | Luware support only | Fibi escalation + Luware support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing Luware for Native Teams Contact Center
Get a Luware Quote Through Fibi
Fibi will scope your Teams estate, contact-center scope, compliance-recording requirements and industry-vertical posture against Luware and other Teams-native and standalone CCaaS providers — so you see how Luware compares on Teams-native depth and compliance capture before signing, with no obligation and no sales pressure.