Luware —
Native Microsoft Teams Contact Center
Luware delivers contact center solutions built natively on Microsoft Teams — enabling organizations to run customer-facing operations from the same platform used for internal collaboration. Luware Nimbus provides CCaaS without a separate agent desktop, Luware Recording captures calls with compliance-grade archiving, and the attendant console replaces traditional operator switchboards — all within the Microsoft 365 ecosystem. Built for banking, financial services, healthcare, and insurance organizations with strict compliance requirements.
Portfolio
Luware Services
Contact center, recording, attendant console, and workforce management — all built natively on Microsoft Teams.
Contact Center for Microsoft Teams
Luware Nimbus is a native CCaaS solution built directly on Microsoft Teams — no additional voice infrastructure required. Agents handle customer interactions from within the Teams interface they already use for internal collaboration. Features include intelligent skills-based routing, queue management, real-time supervisor dashboards, reporting, and CRM integrations — all delivered as a Teams-native application without a separate agent desktop or telephony layer.
Attendant Console
Luware's attendant console provides operator and reception functionality for Microsoft Teams — replacing traditional PBX operator switchboards with a Teams-native solution. Operators handle call routing, transfer, and management through a dedicated interface with intelligent routing logic, real-time presence awareness, and contact directory integration. Designed for organizations that need switchboard-style call handling within the Teams ecosystem.
Recording & Compliance
Luware Recording captures all Microsoft Teams calls — internal and external — with tamper-evident storage and retrieval capabilities designed for regulated industry compliance requirements. Purpose-built for financial services (MiFID II, Dodd-Frank), healthcare, and insurance organizations that must record, archive, and retrieve voice communications. Unlike generic recording solutions, Luware Recording is built natively for the Teams environment.
Workforce Management
Scheduling, forecasting, and performance management for Teams-based contact center teams. Luware's workforce management capabilities enable supervisors to align agent schedules with forecasted contact volume, track adherence, and manage performance — integrated with the Luware Nimbus CCaaS platform for a unified contact center operations environment within Microsoft Teams.
Ideal For
Who Benefits Most from Luware
Banking & Financial Services
Banks, credit unions, investment firms, and insurance organizations standardized on Microsoft Teams that need compliance-grade call recording (MiFID II, Dodd-Frank) alongside native CCaaS functionality — without deploying additional telephony infrastructure.
Healthcare Organizations
Healthcare providers and payers on Microsoft 365 that need contact center capabilities and call recording aligned to HIPAA requirements — operating within the secure Microsoft cloud environment they already manage and trust.
Microsoft 365 Enterprises
Organizations that have fully standardized on Microsoft 365 and want to extend Teams into customer-facing operations without introducing a separate CCaaS platform, separate agent desktop, or separate telephony vendor.
Regulated Industries
Any regulated industry requiring compliant call capture, secure archiving, and retrieval of voice communications — including insurance, legal, and government-adjacent organizations subject to voice recording mandates.
Why Luware
Key Strengths
What sets Luware apart from other CCaaS platforms — and where its Microsoft Teams-native architecture is most relevant.
Luware Nimbus is built on the Microsoft Teams platform — not connected to it via API or middleware. This distinction matters operationally: agents work in Teams, IT manages through Microsoft 365 admin tools, and there is no separate voice infrastructure to provision or maintain. The result is a simpler architecture and a consistent user experience for organizations already on the Microsoft 365 stack.
Luware Recording is purpose-built for the compliance requirements of banking, financial services, insurance, and healthcare — including MiFID II, Dodd-Frank, GDPR, and sector-specific archiving mandates. Tamper-evident storage, full retrieval capabilities, and Teams-native capture make it a fit for regulated organizations that cannot use generic recording solutions.
Organizations with reception desks, operator switchboards, or complex internal call routing needs find that standard Teams calling lacks the workflow tools operators require. Luware's attendant console fills that gap — providing presence-aware routing, transfer management, and contact directory capabilities that traditional PBX attendant functions offered.
By combining CCaaS, recording, attendant console, and workforce management within a single Teams-native platform, Luware enables organizations to consolidate contact center operations without introducing new vendors, separate platforms, or competing agent desktops — reducing operational complexity for IT and supervisors alike.
Why Use Fibi
Luware Direct vs. Luware Through Fibi
Your contract is with Luware either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Luware Direct | Luware Through Fibi |
|---|---|---|
| Vendor comparison | Luware only | Luware vs other Teams CCaaS & contact center platforms |
| Quote turnaround | Standard sales cycle | 24–48 hours across all platforms |
| Contract support | Luware account team | Independent advisor representing you |
| Platform fit check | Luware-only recommendation | Matched against your Teams environment and requirements |
| Post-go-live support | Luware support only | Fibi escalation + Luware support |
| Advisory fee | N/A | $0 — carrier-funded |
Fit Guide
Is This the Right Provider for You?
Best For
- Organizations fully standardized on Microsoft Teams that want CCaaS functionality without deploying a separate contact center platform or agent desktop
- Banking, financial services, and insurance organizations requiring MiFID II or Dodd-Frank compliant call recording natively within Microsoft Teams
- Healthcare organizations on Microsoft 365 needing contact center capabilities with HIPAA-aligned call recording and secure Teams architecture
- Enterprises replacing traditional PBX operator switchboards with a Teams-native attendant console for reception and routing workflows
- Contact centers seeking to consolidate CCaaS, recording, and workforce management in a single Microsoft Teams-native platform
May Not Be Ideal If
- Organizations not on Microsoft Teams as their primary communications platform — Luware is purpose-built for the Teams ecosystem
- Small businesses (under 10 agents) with simple inbound call handling that do not have compliance recording requirements
FAQ
Common Questions About Luware
Get a Free Luware Quote Through Fibi
Fibi will evaluate Luware alongside other Microsoft Teams CCaaS and contact center platforms for your specific requirements — compliance recording needs, agent count, industry, and Microsoft 365 environment. Side-by-side comparison, no obligation, no sales pressure.
Compare Luware against other providers
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