Industry Use Cases (FS, Healthcare, Legal, Public Sector)
Pre-built scenarios for financial-services trading-floor capture, healthcare patient communication, legal/professional services call handling and public-sector citizen-contact workflows — fitting operating models whose CX posture cannot wait for a horizontal CCaaS to be configured into a vertical workflow, and whose compliance posture demands industry-aware defaults out of the box.
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Fibi sources Luware Industry Use Cases (FS, Healthcare, Legal, Public Sector) at no cost to you. Our advisory is funded by the carrier.
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Compliance Call Recording
Compliance recording for Teams voice, video and chat to retention and supervisory standards required in financial services and other regulated industries — fitting operating models whose regulatory posture (FINRA, MiFID II, PCI, HIPAA-adjacent) cannot accept Teams-only retention defaults, and whose audit posture demands certified Teams-stack capture.