
The only cloud CCaaS platform with FedRAMP Certified status — authorized for US federal agency deployments. Contact Center Compliance covers call recording regulation, PCI-DSS pause/resume, HIPAA-eligible configurations, and GDPR. Disaster Recovery ensures business continuity. SOC 2 Type II and ISO 27001 certifications. 1,200+ software developers continuously investing in platform security.
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Full digital channel management — SMS, live chat, social media, email, and messaging apps — routed and managed in the same unified system as voice. Agents handle all channels from CXone Agent, a single desktop with unified interaction history across every customer touchpoint. Digital First Omnichannel ensures digital channel interactions receive the same routing intelligence, AI assistance, and QM coverage as voice.
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