Screen Recording & Multi-Modal QA
Screen recording paired with conversation capture for multi-modal quality assurance — evaluating both what the agent said and what the agent did across desktop applications — fitting operators whose QA program cannot rely on audio alone and whose compliance review requires combined screen-and-voice evidence.
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Auto QA — 100% Conversation Coverage
Auto QA evaluates 100% of contact-center conversations against the operator's quality scorecard automatically — replacing 1–3% manual QA sampling that leaves 97%+ of conversations unscored — fitting operators whose compliance posture, coaching cadence, or CSAT-recovery cycle cannot tolerate sampling-bias gaps.