AI + Human Handoff & Escalation
Integrated handoff from automated conversation to human agents on escalation, with conversation context preserved across the handoff and routed under the buyer's existing CC routing logic — fitting buyers whose conversation-automation strategy is to contain routine traffic and escalate complex traffic without forcing CSAT degradation at the handoff point.
Free Advisory
Fibi sources Replicant AI + Human Handoff & Escalation at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Related Services
Conversational Voice AI — Thinking Machine
Conversational voice AI engine — Replicant's Thinking Machine — that listens and talks like a human across high-volume support flows in natural language, fitting buyers whose voice-volume containment targets and natural-language quality bar exceed what a CCaaS-bundled voicebot or conversational-IVR upgrade can deliver.
Omnichannel Conversation Automation
One engine for automating voice, SMS, and chat conversations under a single platform — delivering channel-parity natural-language quality and consistent containment behavior across channels — fitting buyers whose customer base spans voice and digital and whose conversation-automation strategy requires omnichannel parity.
Text & Chat Automation
Conversation automation across SMS and webchat with the same Thinking Machine that powers voice — handling repetitive support volume on digital channels with natural-language quality and integrated escalation — fitting buyers whose digital-channel containment targets exceed what a generic CCaaS chatbot module can deliver.
Real-Time Analytics Dashboard
Real-time analytics dashboard covering every automated conversation — containment rate, escalation triggers, resolution outcomes, CSAT signals, and trend analytics — fitting operators whose conversation-automation governance requires real-time visibility rather than retroactive monthly post-hoc CC analytics.