RingCX — CCaaS (Omni-Channel Contact Center)
RingCX is the omni-channel contact center platform — ACD, IVR, intelligent routing, workforce management, quality management, and real-time analytics across voice, email, chat, and social channels. Built natively on the RingCentral platform for a unified agent and supervisor experience alongside RingEX.
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Related Services
RingEX — UCaaS (Phone · Video · Messaging)
RingCentral
Engage Voice (Outbound & Blended Dialer)
Engage Voice (formerly Dimelo) provides a purpose-built outbound contact center with predictive, progressive, and preview dialing modes, campaign management, DNC list compliance, and TCPA tools. Designed for sales, collections, appointment scheduling, and other high-volume outbound-heavy operations.
Engage Digital (Digital Omni-Channel)
Engage Digital handles customer interactions across digital channels — social media (Facebook, Twitter/X, Instagram), messaging apps (WhatsApp, Apple Messages for Business), live chat, email, and review platforms. Routes digital conversations to agents using the same ACD logic as voice, providing a consistent omni-channel experience.
RingCentral Glip (Team Collaboration)
Glip is the team messaging and collaboration layer embedded within RingEX — persistent chat, file sharing, task management, and video conferencing accessible from the same app as your business phone. Reduces context-switching by unifying internal communications with external calling in one platform.