Sangoma —
Bundled UCaaS, CCaaS, SIP & SD-WAN for SMB and Mid-Market
Sangoma delivers a complete communications stack — hosted cloud PBX, omnichannel contact center, SIP trunking, SD-WAN, CPaaS, and POTS replacement — from a single vendor. Designed for SMBs and mid-market organizations seeking to consolidate their communications infrastructure, simplify vendor management, and reduce the operational overhead of managing separate UCaaS, CCaaS, and connectivity providers.
Portfolio
Sangoma Communications Platform
UCaaS, CCaaS, SIP trunking, SD-WAN, CPaaS, and POTS replacement — a complete communications stack from a single vendor relationship.
UCaaS & Cloud PBX
Sangoma's hosted cloud phone system (Switchvox Cloud and Business Voice+) delivers a full UCaaS feature set — auto-attendant, find-me/follow-me, voicemail-to-email, call recording, call queues, and desktop and mobile softphone apps. Designed for SMBs and mid-market organizations migrating off premise-based PBX systems to a cloud communications platform with a single vendor relationship.
CCaaS
Sangoma's cloud contact center delivers omnichannel routing (voice, email, chat), IVR, agent desktop, supervisor dashboards, call recording, and CRM integrations. Tightly integrated with Sangoma UCaaS — enabling seamless call transfers between contact center agents and back-office UCaaS users, shared presence, and unified reporting across the combined communications environment.
SD-WAN
Sangoma Managed SD-WAN provides link aggregation, automatic failover, QoS traffic prioritization for voice and video, and centralized network management — ensuring business communications remain operational even when a primary circuit fails. Well-suited for multi-site organizations that want to bundle SD-WAN alongside their Sangoma UCaaS and CCaaS in a single managed service.
SIP Trunking
Sangoma SIP Station trunks provide PSTN connectivity for on-premises PBX and cloud phone systems — with domestic US coverage and international DID availability for organizations with global office locations. A cost-effective PSTN alternative for organizations wanting to pair SIP with their existing Sangoma or third-party PBX infrastructure.
CPaaS & Collaboration
Sangoma CPaaS delivers API-based communications including business SMS, video meetings (Sangoma Meet), and team messaging alongside collaboration tools for distributed teams. Organizations can add SMS notifications, video conferencing, and team chat to their existing Sangoma UCaaS stack without introducing a separate CPaaS vendor relationship.
POTS Replacement
Sangoma POTS Replacement provides digital alternatives to legacy analog copper telephone lines — addressing the carrier-wide sunset of POTS infrastructure. Maintains compatibility with analog devices including fax machines, elevator phones, fire panels, alarm systems, and POS terminals while transitioning from copper to modern digital connectivity.
Ideal For
Who Sangoma Serves Best
SMBs Consolidating Communications Vendors
Organizations currently managing separate UCaaS, SIP, and CCaaS vendors who want to consolidate into a single provider, contract, and billing relationship without sacrificing feature coverage.
POTS Line Transition Projects
Businesses with existing analog POTS lines for fax, alarm, elevator, or POS systems that need a provider experienced in digital POTS replacement as carrier sunset timelines approach.
Mid-Market Contact Center Operations
Contact center operators who want CCaaS tightly integrated with their UCaaS platform — enabling shared presence, call escalation to back-office staff, and a unified agent and UC user experience.
Multi-Site Organizations Needing Bundled Connectivity
Businesses with multiple locations that want to bundle SD-WAN network management alongside their cloud communications stack from a single managed service provider.
Why Sangoma
Key Strengths
What sets Sangoma apart in the SMB and mid-market communications market — particularly for organizations that want to consolidate vendors rather than manage a point-solution stack.
Sangoma delivers UCaaS, CCaaS, SIP trunking, SD-WAN, CPaaS, and POTS replacement from a single vendor — reducing the number of contracts, invoices, and support relationships organizations manage across their communications infrastructure.
Sangoma's UCaaS and CCaaS share the same underlying platform — enabling seamless escalation between contact center and back-office users, shared presence across the organization, and unified reporting without third-party integration.
Sangoma has deep experience in digital POTS replacement — providing solutions for analog devices that many cloud communications vendors do not support, including elevator phones, fire panels, alarm systems, and legacy fax machines.
Sangoma has decades of deployment history in SMB and mid-market environments — with thousands of installations across school districts, healthcare organizations, professional services firms, and manufacturing operations documented in customer case studies.
Why Use Fibi
Sangoma Direct vs. Sangoma Through Fibi
Your contract is with Sangoma either way. The difference is the advisory, platform comparison, and independent support layer around it.
| Aspect | Sangoma Direct | Sangoma Through Fibi |
|---|---|---|
| Pricing | Standard list rates | Volume-negotiated — equal or better |
| Platform comparison | Sangoma portfolio only | Sangoma vs other UCaaS, CCaaS, SIP & SD-WAN platforms |
| Quote turnaround | 3–10 business days | 24–48 hours across all relevant platforms |
| Contract support | Sangoma account executive | Independent advisor representing you |
| Post-go-live support | Sangoma support only | Fibi escalation + Sangoma support |
| Advisory fee | N/A | $0 — vendor-funded |
| Use case fit | Sangoma AE assessment | Independent requirements analysis across bundled communications options |
Fit Guide
Is This the Right Provider for You?
Best For
- SMBs and growing mid-market companies that want to consolidate UCaaS, CCaaS, SIP trunking, and SD-WAN under a single provider — simplifying vendor management and billing across their communications stack
- Organizations migrating off analog POTS lines and premise-based PBX systems that need a channel-friendly provider with experience in POTS replacement and cloud phone deployments
- Contact center operators who want a CCaaS solution tightly integrated with the same platform delivering their UCaaS — enabling easy escalation between contact center agents and back-office UCaaS users
- Businesses needing CPaaS capabilities — SMS, video, API-based communications — alongside their hosted PBX without introducing a separate vendor relationship
May Not Be Ideal If
- Large enterprises with complex multi-site networks requiring carrier-grade SLA commitments and deep SD-WAN customization that may exceed the scope of a bundled communications platform
- Organizations exclusively needing best-in-class CCaaS with deep AI capabilities — where a dedicated CCaaS specialist rather than a bundled communications platform is the appropriate fit
FAQ
Common Questions About Sangoma
Source Sangoma Through Fibi
Fibi will evaluate Sangoma alongside other UCaaS, CCaaS, SIP trunking, and SD-WAN platforms for your specific seat count, contact center requirements, and connectivity needs — side-by-side at no cost to your organization.
Compare Sangoma against other communications platforms
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.