CCaaS — Contact Center as a Service
Productized contact-center platform built on the same underlying voice infrastructure as Sangoma UCaaS — meaning organizations expanding from a UC engagement into formal contact-center operations stay on one operator and one architecture rather than integrating a separate CCaaS vendor with the UC backbone.
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Related Services
UCaaS — Cloud Business Phone
Productized cloud business-phone platform covering voice, voicemail, auto-attendants, call queues, mobile and desktop apps, and team-collaboration features. The model fits organizations replacing legacy on-premises PBX or fragmented voice tooling with a single integrated platform from one operator.
Sangoma Meet — Video Conferencing
Productized video conferencing and meetings platform paired with the UCaaS portfolio — meaning voice, video, and team collaboration are delivered as one integrated platform from one operator rather than separate UC and meetings vendors.
Operator Console for TeamHub
Productized receptionist and call-handling workflow tooling for organizations whose operating model requires structured call routing, reception, and operator-style call handling on top of the cloud-phone platform.
SD-WAN & Managed Network
Sangoma operates a Managed Network Services practice covering SD-WAN — meaning the same operator delivering UCaaS, CCaaS, and Meetings can also deliver the underlying network underlay rather than handing the customer off to a separate carrier and a separate SD-WAN vendor.