SCB Global —
Global Microsoft Teams Voice, SIP & Compliant Call Recording
SCB Global delivers Microsoft Teams Direct Routing and Operator Connect across 70+ countries, global SIP and DID coverage in 100+ markets, compliance-native call recording for MiFID II and Dodd-Frank, and contact center integration within the Teams environment. Built for global enterprises standardizing on Microsoft Teams as their primary communications platform.
Portfolio
SCB Global Platform Capabilities
Teams Direct Routing and Operator Connect, global SIP, compliant call recording, contact center integration, and unified analytics — a comprehensive platform for Teams-first global enterprises.
Microsoft Teams Voice Solutions
SCB Global delivers Direct Routing and Operator Connect for Microsoft Teams — enabling PSTN calling directly within the Teams environment across 70+ countries. Direct Routing connects Teams to the PSTN via certified SBC infrastructure for maximum control over call routing and on-premises integration. Operator Connect provides a Microsoft-facilitated provisioning model directly through the Teams Admin Center.
Global Voice & SIP
SCB Global provides global SIP trunking and DID number coverage across 100+ countries — enabling multinational enterprises to consolidate PSTN connectivity into a single global provider relationship rather than managing separate local SIP vendors in each market. Includes local number acquisition, international number porting, and in-country regulatory compliance for DID provisioning.
Contact Center Integration
SCB Global delivers contact center solutions integrated directly into the Microsoft Teams interface — enabling omnichannel customer engagement within Teams rather than in a separate CCaaS desktop. Designed for Teams-first organizations that want contact center operations embedded in the same platform as internal communications, eliminating context-switching between CCaaS and UC environments.
Compliant Call Recording
Regulatory-compliant call recording integrated natively with Microsoft Teams and UCaaS — designed to meet MiFID II, Dodd-Frank, GDPR, and HIPAA recording mandates. Recording is compliant-by-default at the platform level, without requiring third-party recording bolt-ons, making it suitable for financial services, legal, and regulated enterprises with mandatory recording obligations.
Platform Analytics & Reporting
Unified analytics and reporting across voice, Microsoft Teams, and contact center channels — providing call quality dashboards, usage analytics, compliance reporting, and real-time monitoring. Enables IT and operations teams to manage global voice infrastructure through a single analytics layer rather than pulling data from multiple siloed systems.
Ideal For
Who SCB Global Serves Best
Global Microsoft Teams-First Enterprises
Multinationals standardizing on Microsoft Teams for voice who need a single provider for PSTN connectivity across 70+ countries — without managing separate local SIP vendors in each market.
Regulated Industries Requiring Compliant Recording
Financial services, legal, and regulated enterprises with mandatory call recording obligations under MiFID II, Dodd-Frank, or GDPR who need compliance-native recording integrated with their Teams environment.
Enterprise PBX Migration to Teams
Organizations replacing on-premises PBX with Teams-based calling who need an experienced migration partner for complex multi-country Teams voice deployments with Azure-hosted infrastructure.
Teams-Integrated Contact Center Operations
Organizations running contact center operations that want agents working within Microsoft Teams — with contact center capabilities embedded in the same platform as internal UC rather than in a separate CCaaS interface.
Why SCB Global
Key Strengths
What distinguishes SCB Global in the Microsoft Teams voice market — deep Teams specialization, true global coverage, and compliance-native recording built for regulated industries.
SCB Global is purpose-built for Microsoft Teams voice deployments — with deep expertise in Direct Routing, Operator Connect, Teams Phone Mobile, and the full range of Teams calling architectures. This specialization distinguishes them from generalist UCaaS providers offering basic Teams integrations.
SCB Global provides PSTN connectivity and DID coverage across 100+ countries — enabling multinational enterprises to standardize on a single global voice provider for all locations rather than managing separate regional SIP providers in each market.
Call recording for MiFID II, Dodd-Frank, GDPR, and HIPAA is built natively into the SCB Global platform — not layered on as a third-party add-on. For regulated enterprises where recording compliance is a mandatory requirement, this reduces integration complexity and compliance risk.
SCB Global runs on Microsoft Azure infrastructure — ensuring voice services inherit Microsoft's security and compliance boundaries, benefit from Azure global network performance, and integrate with Microsoft 365 and Teams management tooling at the infrastructure level.
Why Use Fibi
SCB Global Direct vs. SCB Global Through Fibi
Your contract is with SCB Global either way. The difference is the advisory, platform comparison, and independent support layer around it.
| Aspect | SCB Global Direct | SCB Global Through Fibi |
|---|---|---|
| Pricing | Standard list rates | Volume-negotiated — equal or better |
| Platform comparison | SCB Global portfolio only | SCB Global vs other Teams voice, global SIP & UCaaS platforms |
| Quote turnaround | 3–10 business days | 24–48 hours across all relevant platforms |
| Contract support | SCB Global account executive | Independent advisor representing you |
| Post-go-live support | SCB Global support only | Fibi escalation + SCB Global support |
| Advisory fee | N/A | $0 — vendor-funded |
| Use case fit | SCB Global AE assessment | Independent requirements analysis across Teams voice options |
Fit Guide
Is This the Right Provider for You?
Best For
- Global enterprises standardizing on Microsoft Teams as their primary communications platform who need a single provider for PSTN connectivity across 70+ countries without managing separate local SIP vendors in each market
- Financial services, legal, and regulated enterprises requiring compliant call recording integrated natively with Microsoft Teams — meeting MiFID II, Dodd-Frank, or GDPR recording mandates
- Multinationals replacing on-premises PBX with Teams-based calling who need Azure-hosted infrastructure, global DID coverage, and a migration partner experienced in complex Teams voice deployments
- Organizations running contact center operations within the Microsoft Teams ecosystem who need a provider that can integrate contact center capabilities directly into the Teams interface
May Not Be Ideal If
- Organizations not standardized on Microsoft Teams who need SIP trunking or PSTN services for non-Microsoft UCaaS platforms — where SCB Global's deep Microsoft specialization does not match the communications architecture
- Small businesses with domestic-only calling needs — where a specialized global Teams voice provider introduces more complexity and cost than a simpler hosted PBX or domestic SIP solution
FAQ
Common Questions About SCB Global
Source SCB Global Through Fibi
Fibi will evaluate SCB Global alongside other Microsoft Teams voice, global SIP, and UCaaS platforms for your specific country coverage, compliance recording, and contact center requirements — at no cost to your organization.
Compare SCB Global against other Teams voice and UCaaS platforms
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.