Intelligent Virtual Agents (IVA)
Intelligent Virtual Agents deliver natural-language self-service across digital and voice channels — fitting operating models whose self-service KPIs require IVA running natively inside the same CCaaS platform handling live-agent escalation.
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IVR-plus-IVA modernization replaces touch-tone IVR menus with conversational-AI-driven self-service — fitting buyers whose call-deflection KPIs require natural-language understanding rather than DTMF tree navigation.