Contact-Center Staffing
Sourcing, vetting, training and scheduling of voice, chat and back-office agents matched to your queues — fitting operating models whose CX posture cannot accept the recruit-and-train lead time of internal hiring, and whose ops posture demands a partner that owns the people layer end-to-end.
Free Advisory
Fibi sources ShyftOff Contact-Center Staffing at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Workforce Delivery Platform
A platform that sources, qualifies, schedules and manages a flexible contact-center agent pool against your demand curve — fitting operating models whose contact-center volume swings materially week to week, and whose commercial posture cannot tolerate paying for idle seats during troughs or losing service level during spikes.
Flexible Outsourcing
Trained agents supplied against your hours, queues and KPIs without the seat-minimums of a traditional BPO — fitting operating models whose CX posture demands BPO-grade quality at staff-aug-grade flexibility, and whose hiring posture cannot keep pace with demand variability through internal recruiting alone.
Automated Outsourcing
Agent matching, scheduling and demand-response handled through the platform rather than account-manager email loops — fitting operating models whose CX posture demands faster ramp and re-ramp than legacy BPO change-orders allow, and whose ops posture benefits from platform-driven scaling instead of relationship-driven scaling.
Global Outsourcing
US-based delivery and global outsourcing footprints, letting voice, chat and back-office work be placed against the right cost, language and time-zone profile — fitting operating models whose CX posture spans multiple regions and languages, and whose commercial posture benefits from blending US-domestic and offshore delivery.