Preview Dialing & Proactive Notifications — High-Value Contacts · Agentless Outbound
Preview Dialing lets agents review full customer context before initiating the call — appropriate for high-value accounts where preparation improves outcomes. Proactive Notifications is fully agentless: automated outbound SMS and voice notifications triggered by events — appointment reminders, payment confirmations, fraud alerts, shipping updates — delivered at scale without live agent involvement.
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