TeligentIP —
Teams Direct Routing, CCaaS & Messaging

TeligentIP is a communications technology provider specializing in Microsoft Teams Direct Routing, contact center integrations for Teams and Cisco/Broadsoft platforms, and standalone SMS and MMS messaging services. TeligentIP focuses specifically on enabling voice and messaging capabilities within the communications platforms enterprises already use — rather than replacing those platforms with a new UCaaS system. For organizations running Microsoft Teams, Cisco, or Broadsoft that need PSTN connectivity, contact center capabilities, or business messaging without changing their core UC platform, TeligentIP provides the integration layer that makes those additions possible. Fibi sources and advises on TeligentIP alongside other Direct Routing and CCaaS providers at no cost to you.

Microsoft Teams Direct Routing connects your Microsoft Teams environment to the public switched telephone network — enabling Teams users to make and receive external calls using their existing Teams client rather than requiring a separate desk phone or softphone application. TeligentIP acts as a certified Microsoft Direct Routing partner, providing the SBC (Session Border Controller) infrastructure and PSTN connectivity that sits between Microsoft Teams and the telephone network. Direct Routing is typically chosen over Microsoft Calling Plans when organizations want to keep their existing carrier relationships, need more control over call routing, require advanced call center features, or operate in countries where Microsoft Calling Plans are not available. TeligentIP manages the SBC infrastructure and integration, allowing IT teams to focus on Teams administration rather than telecom carrier management.

TeligentIP's CCaaS capabilities add contact center functionality on top of existing Microsoft Teams and Cisco/Broadsoft communications environments — enabling features like ACD queuing, IVR, agent desktop, call recording, and reporting without replacing the underlying UC platform. For Microsoft Teams environments, TeligentIP integrates contact center capabilities directly within the Teams interface, so agents handle calls through the same application used for internal collaboration. For Cisco and Broadsoft PBX environments, TeligentIP provides CCaaS integration that extends the existing telephony investment with contact center functionality rather than requiring a full UCaaS migration. This is particularly valuable for organizations that have significant investments in Cisco or Broadsoft infrastructure and want to add contact center capabilities without the cost and complexity of replacing the PBX.

TeligentIP's SMS and MMS services provide standalone business text messaging capabilities — enabling organizations to send and receive SMS and MMS messages for customer notifications, appointment reminders, two-way customer communication, and marketing messages. The standalone nature of the service means it can be used independently from voice services, or deployed alongside Teams Direct Routing to create a unified business number that handles both voice calls and text messages. For businesses with existing Microsoft Teams deployments, SMS for Teams allows customers to text the same number used for voice calls — handled through the Teams interface alongside other communications. MMS support enables richer media messages including images, documents, and other content beyond plain text.

TeligentIP is the right choice when an organization already has Microsoft Teams or Cisco/Broadsoft deployed and does not want to replace it — but needs to add PSTN voice calling, contact center capabilities, or SMS that the existing platform does not natively provide. If Teams is already the primary collaboration tool and the organization wants to enable external calling without Microsoft Calling Plans, Direct Routing through TeligentIP adds that capability while preserving the existing Teams investment. If a Cisco PBX is in place and the organization wants to add contact center functionality without replacing the PBX, TeligentIP's CCaaS integration extends the existing system. A full UCaaS migration is the right path when the organization wants to consolidate onto a single cloud platform that replaces both the PBX and the collaboration tools — but TeligentIP fits the common situation where the collaboration platform is already deployed and the voice or CCaaS layer needs to be added to it.

No. Your agreement is directly with TeligentIP. Fibi provides independent advisory at no cost — evaluating TeligentIP alongside other Direct Routing providers, CCaaS platforms, and Teams voice solutions based on your UC environment, contact center requirements, and geographic footprint. Fibi's advisory is funded through the standard vendor channel, with no impact on your contract terms or service.