TeligentIP —
Microsoft Teams Direct Routing, CCaaS & Messaging
TeligentIP is a U.S.-based cloud voice and CCaaS provider — Microsoft Teams Direct Routing and voice, contact-center as a service for Teams, Cisco and Broadsoft / Webex, SMS / MMS (standalone and Teams-integrated), call recording with reporting and analytics, plus SIP trunking and toll-free redundancy. Operating models that need voice and contact-center on top of an existing collaboration stack — not alongside it — use TeligentIP. Fibi sources and negotiates TeligentIP on your behalf, at no cost to your business.
Portfolio
Teams Direct Routing + CCaaS + SMS/MMS + Recording + SIP + Toll-Free
Microsoft Teams Direct Routing voice, CCaaS layered on Teams / Cisco / Broadsoft / Webex, SMS / MMS standalone and Teams-integrated, call recording with reporting and analytics, plus SIP trunking and toll-free numbers with redundancy — under one provider rather than across separately operated voice, CCaaS, messaging and toll-free vendors.
Microsoft Teams Direct Routing & Voice
Microsoft Teams Direct Routing and PSTN voice — keeping Teams as the user-facing collaboration platform while bringing carrier-grade voice underneath. Fitting operating models that have standardized on Teams and whose voice posture cannot tolerate a separate disconnected call platform alongside it.
CCaaS for Teams, Cisco & Broadsoft / Webex
Contact-center as a service on top of Microsoft Teams, Cisco and Broadsoft / Webex environments — queues, IVR, recording, supervisor tools and reporting without forcing agents off the collaboration platform they already use, and without the rip-and-replace of a stand-alone CCaaS migration.
SMS / MMS Standalone Service
Standalone enterprise SMS / MMS service — fitting operating models whose customer-facing applications, CRMs and notification systems need carrier-grade business texting and MMS without binding messaging to a specific UCaaS or CCaaS platform.
SMS / MMS for Microsoft Teams
SMS / MMS delivered inside the Microsoft Teams client — letting Teams users send and receive business texting and MMS from the same surface they use for voice and chat. Fitting operating models whose customer-facing teams need texting parity with voice without leaving Teams.
Call Recording, Reporting & Analytics
Call recording with reporting and analytics across Teams, Cisco and Broadsoft / Webex — fitting operating models whose compliance, QA and coaching workflows need recording and analytics on top of their existing collaboration stack rather than from a separately operated platform.
SIP Trunking & Toll-Free Redundancy
SIP trunking and toll-free numbers with redundancy — fitting operating models whose voice posture requires multi-carrier failover, geographic diversity and toll-free continuity that single-carrier toll-free service cannot guarantee under outage conditions.
Ideal For
Teams-First & Mixed-Stack Operating Models
Microsoft Teams–Standardized Enterprises
Operating models that have standardized on Microsoft Teams and need PSTN voice, CCaaS, SMS / MMS, recording and toll-free underneath — without a separate disconnected call platform running alongside Teams.
Mixed Cisco / Broadsoft / Webex Estates
Mixed-environment operating models with Cisco, Broadsoft and Webex stacks across business units — needing CCaaS that layers onto each rather than forcing every team onto a single CCaaS-native platform.
Customer-Facing & Sales-Driven Teams
Customer-facing operating models — sales, support, success — whose voice, texting and recording posture must operate from the same surface their teams already use, with analytics that justify staffing and coaching decisions.
Toll-Free Redundancy & SIP Continuity
Operating models whose customer-facing toll-free numbers must survive single-carrier outage events — multi-carrier failover, geographic diversity and toll-free continuity beyond what single-carrier toll-free service can guarantee.
Why TeligentIP
Where TeligentIP Stands Out as a Voice / CCaaS Provider
Structural advantages that justify TeligentIP over generic Direct Routing carriers and stand-alone CCaaS platforms.
TeligentIP delivers Direct Routing voice and CCaaS workflows directly inside Microsoft Teams — fitting operating models that have already standardized on Teams and cannot tolerate a separate, disconnected call or contact-center platform running alongside it.
CCaaS layered on Teams, Cisco and Broadsoft / Webex — fitting mixed-environment operating models with multiple collaboration stacks across business units, where forcing every team onto a single CCaaS-native platform is operationally unrealistic.
SMS / MMS inside Teams — fitting operating models whose customer-facing teams need business texting parity with voice from the same client. Texting is no longer optional in customer engagement, and standalone SMS platforms create another seam for support and IT to operate.
Toll-free numbers with redundancy is a first-class TeligentIP service rather than a value-add — fitting operating models whose customer-facing toll-free routing must survive single-carrier outage events that single-carrier toll-free service cannot guarantee.
Why Use Fibi
TeligentIP Direct vs. TeligentIP Through Fibi
Your contract is with TeligentIP either way. The difference is the comparison, sourcing and ongoing support layer around it.
| Aspect | TeligentIP Direct | TeligentIP Through Fibi |
|---|---|---|
| Pricing | Standard TeligentIP rates | Volume-negotiated — equal or better |
| Vendor comparison | TeligentIP only | TeligentIP vs other Direct Routing / CCaaS / messaging providers |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Architecture review | TeligentIP solution architects | Independent advisor representing your interests |
| Post-go-live support | TeligentIP support only | Fibi escalation + TeligentIP support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing TeligentIP for Voice, CCaaS & Messaging
Get a TeligentIP Quote Through Fibi
Fibi will scope your collaboration platform, contact-center requirements, SMS / MMS workflows, recording / analytics needs and toll-free redundancy posture against TeligentIP and other Direct Routing / CCaaS / messaging providers — so you see how TeligentIP compares on collaboration-stack fit, CCaaS depth and total cost before signing, with no obligation and no sales pressure.
Compare TeligentIP against other voice, CCaaS and messaging providers