
Microsoft Teams Direct Routing and PSTN voice — keeping Teams as the user-facing collaboration platform while bringing carrier-grade voice underneath. Fitting operating models that have standardized on Teams and whose voice posture cannot tolerate a separate disconnected call platform alongside it.
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More from TeligentIP
Contact-center as a service on top of Microsoft Teams, Cisco and Broadsoft / Webex environments — queues, IVR, recording, supervisor tools and reporting without forcing agents off the collaboration platform they already use, and without the rip-and-replace of a stand-alone CCaaS migration.
Standalone enterprise SMS / MMS service — fitting operating models whose customer-facing applications, CRMs and notification systems need carrier-grade business texting and MMS without binding messaging to a specific UCaaS or CCaaS platform.
SMS / MMS delivered inside the Microsoft Teams client — letting Teams users send and receive business texting and MMS from the same surface they use for voice and chat. Fitting operating models whose customer-facing teams need texting parity with voice without leaving Teams.
Call recording with reporting and analytics across Teams, Cisco and Broadsoft / Webex — fitting operating models whose compliance, QA and coaching workflows need recording and analytics on top of their existing collaboration stack rather than from a separately operated platform.