UniVoIP —
Cloud Voice for Microsoft Teams, Operator Connect, DRaaS & Native CC
UniVoIP is positioned for enterprise, mid-market and public-sector operating models standardizing voice on Microsoft Teams — Cloud Voice on a Tier-1 carrier dedicated to Teams, Operator Connect partnership, Direct Routing as a Service, Native Contact Center for Teams, automated onboarding, UC call reporting, and a NASPO contract for public-sector procurement. Fibi sources and negotiates UniVoIP on your behalf, at no cost to your business.
Portfolio
Cloud Voice + Operator Connect + DRaaS + Native CC + Reporting + Automated Onboarding
Cloud Voice for Microsoft Teams, Operator Connect partnership, Direct Routing as a Service, Native Contact Center for Teams, UC call reporting and insights, and automated Teams Phone System onboarding — under one platform purpose-built for Microsoft Teams voice and contact center.
Cloud Voice for Microsoft Teams
Cloud Voice for Microsoft Teams delivered on a Tier-1 carrier network purpose-built for Teams — fitting enterprise, mid-market and public-sector operating models standardizing voice on Teams whose voice posture requires a carrier dedicated to Teams rather than a generic UCaaS or SIP-trunking carrier retrofitted to Teams.
Operator Connect for Microsoft Teams
Operator Connect partnership for tenant-attached Teams calling — fitting operating models whose calling posture needs the simplicity of operator-attached numbers and configuration inside the Teams admin center, with the carrier relationship layered in via Microsoft's Operator Connect program rather than customer-managed SBCs and SIP trunks.
Direct Routing as a Service (DRaaS)
Direct Routing as a Service — UniVoIP operates the SBC and SIP-trunk integration so customers do not. Fits operating models whose voice posture requires Direct Routing's flexibility (existing carrier contracts, regulatory or sovereignty requirements, BYOC scenarios) but whose IT capacity cannot absorb SBC operations in-house.
Native Contact Center for Microsoft Teams
Native Contact Center for Microsoft Teams — fitting operating models whose contact-center workflow lives inside Teams and whose CC posture should be operationally consistent with the Teams-native voice stack rather than running a separate CCaaS with bridged Teams integration.
UC Call Reporting & Insights for Teams
UC call reporting and insights for Microsoft Teams — fitting operating models whose voice-operations posture requires reporting and insight depth beyond Teams' native dashboards, including call-quality, agent-utilization, and traffic-profile reporting that drives capacity, training, and SLA decisions.
Automated Onboarding & Teams Phone System Management
Automated Teams Phone System onboarding and management — moving provisioning, number management, user assignment and configuration from manual ticket workflows to a self-service automated workflow, fitting operating models whose IT teams cannot absorb manual carrier ticketing for routine Teams voice changes.
Ideal For
Enterprise, Mid-Market, Education & State / Local Government Teams Voice
Enterprise & Mid-Market
Enterprise and mid-market operating models standardizing voice on Microsoft Teams whose calling-plan posture requires a Tier-1 carrier dedicated to Teams, automated onboarding rather than manual carrier ticketing, and the flexibility to mix Operator Connect and Direct Routing across user populations.
State, Local & Educational (SLED)
State, local and educational operating models whose procurement posture requires a NASPO vehicle and whose voice posture is standardizing on Microsoft Teams — UniVoIP's NASPO contract addresses the procurement layer while Cloud Voice and Native CC for Teams deliver the operational layer.
Higher Education & K-12
Higher-education and K-12 operating models whose Microsoft 365 estate is the standard productivity layer and whose voice posture is shifting from PBX-and-CCaaS to Teams Phone — UniVoIP's NASPO and Native CC for Teams remove both the procurement and CCaaS-bridge complexity layers.
Teams Contact Centers
Operating models whose contact-center workflow lives inside Microsoft Teams and whose CC posture should be operationally consistent with Teams Phone rather than running a separate CCaaS bridged into Teams — Native Contact Center for Teams fits these directly.
Why UniVoIP
Where UniVoIP Stands Out as a Microsoft Teams Voice + CC Platform
Structural advantages that justify UniVoIP over Microsoft Calling Plans direct, other Operator Connect partners, generic Direct Routing carriers, and standalone CCaaS-plus-Teams stacks.
Generic SIP-trunking and UCaaS carriers add Teams Direct Routing as a peripheral product on top of an existing voice business. UniVoIP is a Tier-1 carrier dedicated to Microsoft Teams voice — fitting operating models whose Teams voice posture requires a carrier engineered for Teams rather than a generic carrier with Teams added as an extension.
Operator Connect and Direct Routing serve different operating-model needs — Operator Connect for tenant-attached simplicity, DRaaS for flexibility (existing contracts, regulatory or sovereignty, BYOC). UniVoIP supports both under one platform — fitting operating models whose calling pattern may shift over time and whose voice-partner posture cannot be locked to one calling pattern only.
Automated Onboarding moves Teams Phone System provisioning from manual carrier-ticket workflows to a self-service automated workflow — fitting operating models whose IT teams run Teams voice at scale and whose service-velocity posture cannot tolerate carrier-ticket lead times for routine number, user and configuration changes.
Native Contact Center for Teams delivers CC inside the Teams stack rather than a separately bridged CCaaS — and UniVoIP's NASPO contract fits state, local and educational operating models whose procurement posture requires a NASPO vehicle rather than a competitive RFP for every Teams voice deployment.
Why Use Fibi
UniVoIP Direct vs. UniVoIP Through Fibi
Your contract is with UniVoIP either way. The difference is the comparison, sourcing, and ongoing support layer around it.
| Aspect | UniVoIP Direct | UniVoIP Through Fibi |
|---|---|---|
| Pricing | Standard UniVoIP rates | Volume-negotiated — equal or better |
| Vendor comparison | UniVoIP only | UniVoIP vs Microsoft Calling Plans direct, other Operator Connect partners, generic Direct Routing carriers, and CCaaS-plus-Teams stacks |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Architecture review | UniVoIP solution architects | Independent advisor representing your interests |
| Post-go-live support | UniVoIP support only | Fibi escalation + UniVoIP support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing UniVoIP for Microsoft Teams Voice + Native Contact Center
Get a UniVoIP Quote Through Fibi
Fibi will scope your Teams voice objective against UniVoIP and the most relevant alternatives — including Microsoft Calling Plans direct, other Operator Connect partners, generic Teams Direct Routing carriers, and standalone CCaaS-plus-Teams stacks — so you see how UniVoIP's Teams-dedicated posture compares before signing, with no obligation and no sales pressure.
Compare UniVoIP against other Microsoft Teams voice and CC platforms