Cloud Voice for Microsoft Teams
Cloud Voice for Microsoft Teams delivered on a Tier-1 carrier network purpose-built for Teams — fitting enterprise, mid-market and public-sector operating models standardizing voice on Teams whose voice posture requires a carrier dedicated to Teams rather than a generic UCaaS or SIP-trunking carrier retrofitted to Teams.
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Operator Connect partnership for tenant-attached Teams calling — fitting operating models whose calling posture needs the simplicity of operator-attached numbers and configuration inside the Teams admin center, with the carrier relationship layered in via Microsoft's Operator Connect program rather than customer-managed SBCs and SIP trunks.
Direct Routing as a Service (DRaaS)
Direct Routing as a Service — UniVoIP operates the SBC and SIP-trunk integration so customers do not. Fits operating models whose voice posture requires Direct Routing's flexibility (existing carrier contracts, regulatory or sovereignty requirements, BYOC scenarios) but whose IT capacity cannot absorb SBC operations in-house.
Native Contact Center for Microsoft Teams
Native Contact Center for Microsoft Teams — fitting operating models whose contact-center workflow lives inside Teams and whose CC posture should be operationally consistent with the Teams-native voice stack rather than running a separate CCaaS with bridged Teams integration.
UC Call Reporting & Insights for Teams
UC call reporting and insights for Microsoft Teams — fitting operating models whose voice-operations posture requires reporting and insight depth beyond Teams' native dashboards, including call-quality, agent-utilization, and traffic-profile reporting that drives capacity, training, and SLA decisions.