Microsoft Teams Calling
Teams Calling delivers PSTN connectivity, dial-plan, compliant call recording and number management directly inside Microsoft Teams — fitting operating models that have standardized on Teams for collaboration and want voice consolidated into the same client without running a separate UC platform alongside Teams.
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Cloud PBX & UCaaS
Cloud-hosted business telephone system with all PBX features included, seat and line/extension models and unlimited US, Canada and Mexico calling — fitting operating models whose voice estate has moved off premises-PBX and whose communications posture demands one cloud platform across many locations rather than a separate PBX per site.
Omni-Channel Contact Center
Omni-channel contact center on the same cloud platform as UCaaS, with voice queueing, routing, compliant call recording and reporting — fitting operating models whose customer-facing voice operations need queue logic and reporting beyond a basic hunt group, and whose CX posture cannot accept a contact-center silo disconnected from the day-to-day PBX.
SD-WAN
QoS-aware, multi-circuit SD-WAN underlay for UCaaS, Teams Calling and contact-center traffic — fitting operating models whose voice quality cannot tolerate single-circuit dependency at branch sites and whose network posture demands path-selection and resilience underneath cloud voice rather than best-effort broadband.
Voice Portal
Self-service voice portal for moves/adds/changes, number management, call recording access, queue and routing administration — fitting operating models whose IT posture cannot tolerate a ticket-per-extension change cycle and whose communications operations demand admin-level control over the dial plan rather than carrier-mediated changes.