Alvaria Workforce (WFM)
Enterprise workforce management with patented multichannel performance — forecasting, scheduling, self-service, and real-time adherence across inbound/outbound voice, email, chat, SMS, and social. Back Office Performance Module extends WFM beyond the contact center. 150+ pre-packaged reports.
Free Advisory
Fibi sources Alvaria Alvaria Workforce (WFM) at no cost to you. Our advisory is funded by the carrier.
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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