
Full-featured predictive dialer and outbound contact manager for acquisition, collections, growth, and retention. Predictive/preview/progressive dialing, 98% AMD accuracy, 8 variable pacing methods, 1,000+ simultaneous outbound groups, IVR, multichannel campaigns, and advanced list management.
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More from Alvaria
Unified interaction management across voice, chat, email, and social. Real-time sentiment and intent analysis, AI-powered routing, predictive modeling, context-rich customer journey visibility, and autonomous AI-driven decision making. Reduces resolution times up to 52%, increases CSAT up to 95%.
Industry-leading compliance with dual-layer real-time checks — TCPA, CFPB Reg F 7-in-7, DNC screening, time-zone blocking, abandonment rate controls, and geo-blocking. AI-driven best-time-to-contact boosts right-party contact up to 18%. 65% reduction in TCPA lawsuit exposure.
Enterprise workforce management with patented multichannel performance — forecasting, scheduling, self-service, and real-time adherence across inbound/outbound voice, email, chat, SMS, and social. Back Office Performance Module extends WFM beyond the contact center. 150+ pre-packaged reports.
Quality monitoring with integrated recording and survey for voice and text interactions. Dynamic evaluation forms, scoring calibration, agent self-evaluation, live remote agent monitoring, speaker separation for speech analytics, performance scorecards, and automated coaching workflows.