
AI-enhanced training and coaching programs that improve learning efficiency, retention, and performance. Results: 27% improvement in CSAT and sales percentages, 60% increase in time saved per supervisor per week, 9% improvement in agent retention, and 50% faster customer inquiry resolution.
Fibi sources Ascent Business Partners Onboarding & Coaching at no cost to you. Our advisory is funded by the carrier.
We compare Ascent Business Partners against 300+ carriers so you know you're getting the best solution for your needs.
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Ascent Business Partners
AI-powered tools that empower contact center agents with real-time data, insights, and suggestions during customer interactions. Results: 78% cost reduction vs. live agent, under 3-minute resolution time (vs. 18.5-minute standard), and under 3-second first response time (vs. 4-hour 42-minute standard).
Intelligent self-service solutions that deflect customer service load away from agents while improving satisfaction by resolving issues efficiently and accurately through AI-powered automation.
Comprehensive AI-driven QA solutions to monitor, assess, and improve customer interactions across all channels — automated scoring, consistent standards, and actionable insights at scale.
Specialized AI tools that improve communication quality for offshore and nearshore operations. Results: 12% reduction in call disconnections within the initial 10 seconds within two weeks of implementation, 42% improved sales transfers, and 50% increase in bookings.