Balto Screen Recording
Auto-start screen recording on all agent displays during calls. Multi-display support, pause/resume, synchronized audio, accessible in Call Explorer alongside transcripts.
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Key Features
Auto-Start Recording
Screen recording begins automatically when calls start — no agent action required. Consistent coverage without relying on manual activation.
Multi-Display Support
Captures all agent monitors simultaneously with separate video files per display — providing complete context for complex workflows across multiple screens.
Pause/Resume
Agents can pause recording during sensitive data entry (e.g., payment details) and resume when complete — supporting PCI compliance without losing the rest of the session.
Synchronized Audio and Visual
Screen recordings are accessible in Call Explorer alongside call transcripts and QA scores — enabling reviewers to see exactly what agents were doing at each moment during the call.
Frequently Asked Questions
Common questions about Balto Screen Recording from Balto.
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