Bucher + Suter —
Webex-Powered CCaaS Built for Salesforce
Bucher + Suter delivers b+s Elevate — a full-stack contact center solution powered by Webex Contact Center and built natively for Salesforce. Webex Contact Center now rates higher than Genesys and NICE InContact on Gartner Peer Insights and G2. Bucher + Suter's dual Cisco and Salesforce certification, pre-integrated b+s Elevate bundle, and full-service delivery model from pre-sales through 24/7 support make them the leading Webex CCaaS partner for Salesforce-centric organizations. Fibi connects you with Bucher + Suter at no cost.
Platform
b+s Elevate Capabilities
Webex Contact Center, native Salesforce integration via b+s Connects, AI agent tools, omnichannel CX, global compliance, and full-service managed delivery — all pre-integrated.
b+s Elevate — Full-Stack Webex Contact Center Solution
Complete contact center platform powered by Webex Contact Center — omnichannel ACD, AI-powered routing, digital channels, and supervisor tools delivered as a single pre-integrated solution. b+s Elevate bundles Webex Contact Center, b+s Connects for Salesforce, supervisor management tools, and 24/7 support under one umbrella. All components arrive pre-integrated and ready to deploy with zero assembly required.
b+s Connects for Salesforce — Native CRM Integration
Native Salesforce integration for Webex Contact Center — delivers the agent desktop directly within Salesforce, bidirectional interaction data sync in real time, and automatic call and case logging against CRM records. Agents work entirely within Salesforce without switching to a separate CCaaS interface. Appropriate for organizations using Salesforce as their system of record for customer data.
AI-Powered Agent Tools & Analytics
Webex Contact Center AI capabilities include intelligent routing that matches customers to the optimal agent or self-service path, AI agent assist that surfaces real-time recommendations during live interactions, automated analytics for queue and agent performance visibility, and digital self-service across voice, chat, and digital channels. AI is a core platform capability within b+s Elevate — not a separately licensed module.
Omnichannel CX — Voice, Chat & Digital Channels
Webex Contact Center supports modern CX across voice, chat, email, SMS, and digital messaging channels from a single unified platform. Omnichannel routing delivers consistent customer experience regardless of the channel — interaction history is unified across channels so agents have complete context without asking customers to repeat themselves. Supervisor dashboards provide cross-channel queue visibility in real time.
Global Scale & Compliance — GDPR, ISO & More
Webex Contact Center is built for global enterprise deployments — supporting multi-region contact centers with GDPR-compliant data handling for organizations with European operations, ISO certifications, and elastic cloud scaling across geographies. Hybrid deployment options are available for organizations maintaining on-premises Cisco infrastructure during transition, enabling phased migration rather than hard cutover.
Cloud-Native Architecture with Hybrid Options
Webex Contact Center is fully cloud-native — built on Cisco cloud infrastructure with the elasticity, redundancy, and rapid provisioning of a modern cloud platform. Hybrid options allow organizations with existing Cisco on-premises contact center infrastructure to migrate to cloud progressively, maintaining on-premises components during the transition and cutting over capabilities incrementally rather than in a single high-risk migration event.
Supervisor Tools & Workforce Management
Bucher + Suter delivers supervisor tools for real-time queue monitoring, agent performance tracking, and workforce management as part of the b+s Elevate bundle. Supervisors access live dashboards for queue health, agent status, and service level performance. Workforce management capabilities cover scheduling, adherence monitoring, and capacity planning — integrated with Webex Contact Center interaction data rather than relying on manual input.
Managed Deployment & 24/7 Support
Bucher + Suter handles the full delivery lifecycle — pre-sales and solution design, technical demos, end-to-end deployment and integration (including Salesforce via b+s Connects), ongoing platform management, and 24/7 post-go-live support. The full-service model means customers are not expected to self-manage after go-live. Internal Cisco and Salesforce expertise is not required — Bucher + Suter operates as the long-term platform partner.
Contact Center Analytics & Reporting
Webex Contact Center analytics provide real-time and historical reporting across all contact center dimensions — queue performance, agent productivity, channel volume, handle time, and service level adherence. AI-powered analytics surface trend detection, sentiment patterns, and operational insights across voice and digital interactions. Custom dashboards allow supervisors and operations teams to build views aligned to their specific KPIs.
Why Bucher + Suter
What Sets b+s Elevate Apart
Dual Cisco and Salesforce expertise, a pre-integrated CCaaS bundle rated above Genesys and NICE, and full-service delivery from first demo to 24/7 managed support.
Rated Above Genesys & NICE InContact
Webex Contact Center now rates higher than Genesys and NICE InContact on Gartner Peer Insights and G2 — reflecting Cisco's significant recent platform investment and validated by thousands of practitioner reviews.
Dual Cisco & Salesforce Certification
Bucher + Suter holds rare dual certification in both Cisco and Salesforce — enabling flawless native integration between Webex Contact Center and Salesforce through b+s Connects, delivered by a single partner without coordination risk.
Pre-Integrated, Ready-to-Deploy Bundle
b+s Elevate arrives fully pre-integrated — Webex Contact Center, b+s Connects, supervisor tools, and support are bundled and configured together, eliminating the integration complexity of assembling a CCaaS stack from separate vendors.
Full-Service Delivery — Zero Internal Complexity
From pre-sales through 24/7 post-go-live support, Bucher + Suter manages every stage. No internal Cisco or Salesforce expertise required — the partner handles the full delivery lifecycle so customers focus on their business.
Global Scale & Enterprise Compliance
Built for multi-region enterprise deployments with GDPR compliance, ISO certifications, and hybrid cloud options. Organizations with European operations or existing on-premises Cisco infrastructure are specifically supported.
FAQ
Bucher + Suter Contact Center Questions
Compare Providers
How Does Webex Contact Center Stack Up?
Fibi compares Bucher + Suter's b+s Elevate against NICE CXone, Genesys, Five9, Talkdesk, and other CCaaS platforms — accounting for Salesforce integration depth, AI capabilities, compliance coverage, and total managed service model.
NICE CXone
Enterprise CCaaS — strong WFM and QM suite; Webex rates higher on G2 and Gartner Peer Insights
Genesys Cloud CX
Enterprise CCaaS — deep feature set; Webex Contact Center now rated above Genesys in peer reviews
Five9
Mid-market CCaaS — strong outbound dialing; Webex offers tighter Salesforce integration via b+s Connects
Talkdesk
Automation-first CCaaS — strong Salesforce dialing; Webex + b+s Elevate offers native Cisco platform depth
Ready to Explore Webex Contact Center for Your Business?
If your organization runs Salesforce and is evaluating CCaaS platforms, Bucher + Suter's b+s Elevate is one of the most compelling options available — rated above Genesys and NICE InContact, with native Salesforce integration that eliminates the CRM-CCaaS divide entirely. Fibi will run a free side-by-side evaluation of b+s Elevate against competing platforms, assess your Salesforce environment and Cisco footprint, and connect you directly with Bucher + Suter at no cost. No obligation, no sales pressure.
Compare Bucher + Suter against other platforms