
Bucher + Suter handles the full delivery lifecycle — pre-sales and solution design, technical demos, end-to-end deployment and integration (including Salesforce via b+s Connects), ongoing platform management, and 24/7 post-go-live support. The full-service model means customers are not expected to self-manage after go-live. Internal Cisco and Salesforce expertise is not required — Bucher + Suter operates as the long-term platform partner.
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Complete contact center platform powered by Webex Contact Center — omnichannel ACD, AI-powered routing, digital channels, and supervisor tools delivered as a single pre-integrated solution. b+s Elevate bundles Webex Contact Center, b+s Connects for Salesforce, supervisor management tools, and 24/7 support under one umbrella. All components arrive pre-integrated and ready to deploy with zero assembly required.
Native Salesforce integration for Webex Contact Center — delivers the agent desktop directly within Salesforce, bidirectional interaction data sync in real time, and automatic call and case logging against CRM records. Agents work entirely within Salesforce without switching to a separate CCaaS interface. Appropriate for organizations using Salesforce as their system of record for customer data.
Webex Contact Center AI capabilities include intelligent routing that matches customers to the optimal agent or self-service path, AI agent assist that surfaces real-time recommendations during live interactions, automated analytics for queue and agent performance visibility, and digital self-service across voice, chat, and digital channels. AI is a core platform capability within b+s Elevate — not a separately licensed module.
Webex Contact Center supports modern CX across voice, chat, email, SMS, and digital messaging channels from a single unified platform. Omnichannel routing delivers consistent customer experience regardless of the channel — interaction history is unified across channels so agents have complete context without asking customers to repeat themselves. Supervisor dashboards provide cross-channel queue visibility in real time.