b+s Connects for Salesforce — Native CRM Integration
Native Salesforce integration for Webex Contact Center — delivers the agent desktop directly within Salesforce, bidirectional interaction data sync in real time, and automatic call and case logging against CRM records. Agents work entirely within Salesforce without switching to a separate CCaaS interface. Appropriate for organizations using Salesforce as their system of record for customer data.
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b+s Elevate — Full-Stack Webex Contact Center Solution
Complete contact center platform powered by Webex Contact Center — omnichannel ACD, AI-powered routing, digital channels, and supervisor tools delivered as a single pre-integrated solution. b+s Elevate bundles Webex Contact Center, b+s Connects for Salesforce, supervisor management tools, and 24/7 support under one umbrella. All components arrive pre-integrated and ready to deploy with zero assembly required.
AI-Powered Agent Tools & Analytics
Webex Contact Center AI capabilities include intelligent routing that matches customers to the optimal agent or self-service path, AI agent assist that surfaces real-time recommendations during live interactions, automated analytics for queue and agent performance visibility, and digital self-service across voice, chat, and digital channels. AI is a core platform capability within b+s Elevate — not a separately licensed module.
Omnichannel CX — Voice, Chat & Digital Channels
Webex Contact Center supports modern CX across voice, chat, email, SMS, and digital messaging channels from a single unified platform. Omnichannel routing delivers consistent customer experience regardless of the channel — interaction history is unified across channels so agents have complete context without asking customers to repeat themselves. Supervisor dashboards provide cross-channel queue visibility in real time.
Global Scale & Compliance — GDPR, ISO & More
Webex Contact Center is built for global enterprise deployments — supporting multi-region contact centers with GDPR-compliant data handling for organizations with European operations, ISO certifications, and elastic cloud scaling across geographies. Hybrid deployment options are available for organizations maintaining on-premises Cisco infrastructure during transition, enabling phased migration rather than hard cutover.