Managed Services — Contact Center
Ongoing managed support for organizations that need experienced contact center professionals embedded in or alongside their operation. CCP deploys multi-discipline teams covering training, quality, workforce management, and operations — scalable to any size program.
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About Managed Services from Call Center Power
- Ongoing managed support for organizations that need experienced contact center professionals embedded in or alongside their operation.
- CCP deploys multi-discipline teams covering training, quality, workforce management, and operations — scalable to any size program.
Fibi sources Managed Services from Call Center Power alongside 300+ providers — comparing pricing, SLAs, and contract terms so you always get the best deal, at no cost to you.
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Common questions about Managed Services from Call Center Power.
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CCaaS Technology Implementation & Integration
End-to-end CCaaS implementation led by a senior telephony architect. CCP handles solution design, vendor selection, proposal and SOW development, and managed go-live. Also covers CRM sourcing and implementation management for organizations modernizing their full contact center technology stack.
Operations Consulting & Process Improvement
Holistic operational assessments that identify root causes of contact center underperformance — followed by targeted process redesign, Six Sigma and LEAN-based defect reduction programs, and project management to bring improvements to completion.
Training Development & Facilitation
Custom instructional design and training delivery built around your specific products, services, and customer journeys. CCP developed and delivered a six-week initial training program across two sites for Toyota Connected — facilitating 13 classes to over 200 trainees.