Operations Consulting & Process Improvement
Holistic operational assessments that identify root causes of contact center underperformance — followed by targeted process redesign, Six Sigma and LEAN-based defect reduction programs, and project management to bring improvements to completion.
Free Advisory
Fibi sources Call Center Power Operations Consulting & Process Improvement at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Call Center Power against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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End-to-end CCaaS implementation led by a senior telephony architect. CCP handles solution design, vendor selection, proposal and SOW development, and managed go-live. Also covers CRM sourcing and implementation management for organizations modernizing their full contact center technology stack.
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Training Development & Facilitation
Custom instructional design and training delivery built around your specific products, services, and customer journeys. CCP developed and delivered a six-week initial training program across two sites for Toyota Connected — facilitating 13 classes to over 200 trainees.