Reputation Analytics & Reporting
Historical and trend reporting across the full monitored number inventory — tracking complaint volume by source, label history, remediation outcomes, STIR/SHAKEN attestation rates, and CNAM accuracy over time. Analytics dashboards surface which numbers, campaigns, or routing paths are generating the most reputation risk, enabling operations teams to make data-driven decisions about number rotation schedules, dialing volumes, and call authentication configuration. API access allows reputation data to be pulled into existing BI tools and campaign management platforms.
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Fibi sources Caller ID Reputation Reputation Analytics & Reporting at no cost to you. Our advisory is funded by the carrier.
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Continuous scanning of outbound phone numbers across more than a dozen data sources — including major spam-reporting apps, FCC and FTC complaint databases, carrier analytics engines, and industry robocall registries. The platform aggregates reputation signals into a single dashboard, giving operations teams real-time visibility into how their numbers appear to called parties across all major US carrier networks and consumer apps. Developer APIs are included so teams can automate monitoring queries and integrate reputation data into existing dialing platforms or CRM systems.
Spam Label Remediation Managed Services
Managed service that identifies flagged numbers and submits formal disputes through official carrier and database dispute channels on your behalf. When a number is labeled as 'Spam Likely,' 'Scam,' or 'Fraud' by a carrier analytics engine or consumer app, remediation specialists work through the appropriate unregistration and correction workflows to restore clean caller ID status. Ongoing monitoring ensures that numbers don't accumulate new complaints after remediation, and early-warning alerts surface emerging reputation degradation before a label is applied.
STIR/SHAKEN Compliance & Attestation
Monitoring and verification of STIR/SHAKEN attestation levels across your outbound call traffic — ensuring calls carry the highest achievable attestation (A, B, or C) and are not being downgraded by intermediate carriers or routing paths. The platform surfaces calls that are failing verification or carrying low attestation, identifies the routing segments responsible, and provides remediation guidance to restore proper call authentication. STIR/SHAKEN compliance is required for US originating carriers, and low-attestation calls face significantly higher block and spam-label rates across all major networks.
CNAM Management & Branded Call Display
Live CNAM (Calling Name Delivery) lookup from the same databases carriers query during call delivery — showing exactly what name and number a called party will see on their display. The platform identifies CNAM discrepancies, missing records, and outdated business name data that cause calls to appear unidentified or with incorrect information. For organizations using branded call display services, the platform verifies that branded name and logo delivery is functioning correctly across participating carrier networks and compatible devices.