Automated Coaching Tool
Performance-threshold-triggered coaching alerts route automatically to supervisors. Sessions conducted within platform with embedded call recordings. All sessions logged with progress tracking over time.
Free Advisory
Fibi sources ClearView Automated Coaching Tool at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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End-to-End Gamification
Contact center gamification translating KPIs into coins, gems, and experience points redeemable in a customizable Marketplace. Agent-to-agent and site-to-site competitions. Documented 19% agent attrition reduction at Focus Services.
Data Aggregation & Business Intelligence
Pre-built integrations with ACD, CRM, WFM, QM, LMS, and survey platforms — unified data layer eliminating manual reconciliation across tools. Customizable reports, scheduled subscriptions, and metric monitoring alerts.
Employee Engagement & Development Surveys
Agent satisfaction surveys, knowledge assessments, and competency evaluations integrated with performance data — connecting what agents know and how they feel with how they perform.