End-to-End Gamification
Contact center gamification translating KPIs into coins, gems, and experience points redeemable in a customizable Marketplace. Agent-to-agent and site-to-site competitions. Documented 19% agent attrition reduction at Focus Services.
Free Advisory
Fibi sources ClearView End-to-End Gamification at no cost to you. Our advisory is funded by the carrier.
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Real-Time Dashboards & Wallboards
Customizable dashboards aggregating KPIs from all contact center systems — real-time views at agent, team, group, and executive levels. Multislide wallboards display rankings, leaderboards, achievements, and performance gauges. Three-step design interface, no IT required.
Data Aggregation & Business Intelligence
Pre-built integrations with ACD, CRM, WFM, QM, LMS, and survey platforms — unified data layer eliminating manual reconciliation across tools. Customizable reports, scheduled subscriptions, and metric monitoring alerts.
Automated Coaching Tool
Performance-threshold-triggered coaching alerts route automatically to supervisors. Sessions conducted within platform with embedded call recordings. All sessions logged with progress tracking over time.
Employee Engagement & Development Surveys
Agent satisfaction surveys, knowledge assessments, and competency evaluations integrated with performance data — connecting what agents know and how they feel with how they perform.