Managed Database Services — CloudFirst
Round-the-clock database monitoring, preventative maintenance and incident triage from expert DBAs, with ad-hoc hours for escalation and staff augmentation — an extension of your team rather than a replacement for it.
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Post-Sale Support
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Key Features
Real-time monitoring, continuously
Proprietary tooling continuously assesses the performance, availability and operation of databases and the infrastructure underneath them, 24x7x365. Database problems announce themselves as application slowness hours after they start, which is why continuous assessment beats periodic checking.
Preventative maintenance
Routine maintenance keeps systems healthy and performing rather than waiting for degradation to become visible to users.
Incident triage
Basic troubleshooting and resolution for service-impacting events, aimed at restoring database function quickly rather than at producing a root-cause document a week later.
Ad-hoc DBA hours built in
Two hours per month of ad-hoc DBA support are included, poolable annually up to a capped total. This is deliberately structured for the reality that most organisations need a specialist occasionally and cannot justify one permanently.
Escalation resource for your team
The hours can be used to augment internal staff or as an escalation path for complex issues — which is usually where the value lands, because routine work is already covered internally.
Project work scoped separately
Larger engagements are scoped as defined pieces of work rather than absorbed into the retainer, so migrations and upgrades have their own boundaries and expectations.
À la carte for one-offs
Customised engagements are available for unique or one-time database needs without restructuring the ongoing service.
Frequently Asked Questions
Common questions about Managed Database Services from CloudFirst.
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